Implementation Consultant

About the role

CivicPlus is dedicated to bringing its company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, employees are empowered to make an impact on local government and the residents they serve.

Responsibilities

• Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
• Create and maintain project scope documentation, develop timelines, and ensure projects stay on track
• Lead virtual and in-person training sessions to prepare customers for successful maintenance and operation of their solution
• Oversee setup and configuration of software or systems to align with the client environment
• Manage small to medium-sized product-specific contracts and perform or coordinate add-ons as needed
• Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
• Participate in product improvement and review initiatives
• Maintain a high-level understanding of how CivicPlus products work together
• Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

Requirements

• A high school diploma or equivalent
• One year of relevant experience
• Product-specific certifications may be required upon hire

Qualifications

• Ability to work at a computer and monitor, sitting or standing, for extended periods
• Ability to travel efficiently across a large geographic territory up to 10%
• Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information
• Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives
• Ability to speak and present to individuals or groups on technical subjects related to the role

Skills

• Strong project management and customer service skills
• Effective communication and presentation abilities
• Proficiency in contract and statement of work terminology
• Experience with software setup and configuration
• Knowledge of CivicPlus products and their integration

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan

Pay

Estimated Salary Range: $54,100 - 75,700

Anticipated Hiring Range: $55,000 - $60,000

Schedule

Potential variable pay based on set goals