Implementation Consultant

Responsibilities

• Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Consult and analyze client business models to identify and document client requirements regarding Tyler products and functionality.
• May recommend new approaches in client work processes to ensure efficient software solutions for the client's needs.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• Moderate to High travel to client sites may be required.
• Create both client-facing and internal documentation such as "quick tips" and "how tos."
• Act as a significant knowledge resource in consulting with the client, the Client Success Account Manager, Client Executive, Management, technical staff and other relevant parties; communicate complex technical and business information, requirements and issues; drive timelines and research new solutions as appropriate to resolve issues.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree, or comparable work experience.
• Typically, a minimum of one-year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Strong attention to detail involving defining complex client software requirements (technical and non-technical), client processes, etc.
• Strong organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully.
• Exceptional presentation and knowledge transfer skills.
• Excellent written and verbal communication skills including conveying, documenting, preparing, presenting, and educating new ideas to various audiences (including management) on both technical and non-technical information.
• Familiarity and ease with computer systems and Microsoft Office products.
• Knowledge and experience creating and executing on software test plans and reports helpful.
• Strong problem solving and analytical skills.
• Able to travel extensively.