Implementation Consultant

About the Role

Itron is innovating new ways for utilities and cities to manage energy and water, creating a more resourceful world to protect essential resources for today and tomorrow. We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management activities required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations that deliver meaningful outcomes for organizations operating critical infrastructure.

Responsibilities

• Implementation & Project Leadership:
  • Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live.
  • Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders.
  • Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria.
  • Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions.
  • Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities.
  • Lead customer status meetings, steering committees, and cross-functional alignment sessions.
  • Maintain accurate project documentation, meeting notes, decisions, and implementation artifacts.
  • Act as a trusted advisor, providing guidance and recommendations to help customers maximize value from the platform.
• Business Process & Configuration Design:
  • Lead business process design sessions with customer stakeholders.
  • Define and own configuration decisions related to forms, templates, hazard and control libraries, workflows, and system permissions.
  • Validate that configured processes accurately reflect real-world field operations and customer requirements.
  • Collaborate with subject matter experts to ensure solutions support day-to-day operational needs while aligning with industry best practices.
  • Recommend innovative approaches to improve efficiency, consistency, and adoption across customer organizations.
• Training, Adoption & Change Support:
  • Support training strategy development and delivery in partnership with customer stakeholders and change management resources.
  • Identify key champions and stakeholders to support user adoption and successful rollout activities.
  • Gather, evaluate, and incorporate user feedback during pilot programs and early go-live phases.
  • Promote effective change management practices to help customers realize value and achieve long-term success.
• Testing, Validation & Go-Live Readiness:
  • Coordinate User Acceptance Testing (UAT) planning and execution.
  • Identify, communicate, and proactively manage implementation risks, dependencies, and blockers.
  • Support go-live readiness reviews, cutover planning, and deployment activities.
  • Ensure successful transition of customers to Customer Success and Support teams through complete knowledge transfer and documentation.
  • Monitor implementation outcomes and contribute to lessons learned activities following deployment.
• Scalable Implementation Practices:
  • Identify recurring configuration and implementation challenges and develop reusable templates, playbooks, and best practices.
  • Collaborate with Product and Engineering teams to influence platform enhancements based on customer feedback and implementation experience.
  • Create and maintain implementation documentation to improve delivery consistency, reduce manual effort, and increase deployment efficiency.
  • Contribute to the continuous improvement of implementation methodologies, tools, and customer onboarding experiences.

Requirements

• 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.
• Demonstrated experience leading project or functional workstreams for enterprise software implementations.
• Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions.
• Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking.
• Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments.
• Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships.
• Strong problem-solving skills with an agile, solution-oriented mindset.
• Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction.
• Commitment to accountability, collaboration, and delivering exceptional customer experiences.

Qualifications

• Preferred: Experience implementing software solutions for utility, energy, industrial, infrastructure, or other highly regulated organizations.
• Preferred: Experience deploying software solutions to field or frontline workforces, including mobile applications and operational platforms.
• Preferred: Familiarity with organizational change management, training programs, and technology adoption strategies.
• Preferred: Experience with business process analysis, workflow design, and configuration-intensive SaaS platforms.
• Preferred: Experience creating or supporting operational reporting and dashboards using Power BI or similar analytics tools.
• Preferred: Knowledge of enterprise implementation methodologies and customer onboarding best practices.
• Preferred: Experience working within a high-growth technology company focused on customer success and continuous innovation.

Benefits

This position includes a competitive benefit package including financial, social, health, and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Location: United States (Remote) with up to 50% travel

Itron is committed to building an inclusive and diverse workforce. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. Itron is proud to be an Equal Opportunity Employer.