Implementation Consultant

About the role

As a Revenue Cycle Management (RCM) Implementation Consultant, you will become a subject-matter expert focused on Senior Living and Long-Term Care customers. Working collaboratively with a team, you will lead clients through software implementation, provide training, and recommend best-practice workflows.

Responsibilities

• Deliver high-value consulting services that drive RCM transformation through successful adoption of MatrixCare products and services for Senior Living and Long-Term Care customers.
• Provide best-practice training to customer teams using a deep understanding of MatrixCare RCM performance and reporting tools.
• Manage the customer feedback loop to account management and product management teams to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team in building best practices for customer implementations to drive long-term success.
• Serve as an RCM Consultant/Subject Matter Expert to the e-learning content team and as a key presenter for monthly, web-based customer trainings.
• Provide status updates to management using standard reporting tools.
• Utilize analytics tools to drive customer success.

Requirements

• Prior experience in the Senior Living and Long-Term Care industry.
• Ability to become a MatrixCare Subject Matter Expert.
• Basic understanding of Organizational Change Management principles.
• Strong attention to detail, proactive problem-solving skills, and professional presentation abilities.
• Demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry.
• Ability to work in a fast-paced, collaborative, team-oriented environment.
• Bachelor’s degree, preferably in Healthcare Administration, Business Management, Finance, or Accounting.
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams.
• Experience implementing/training software users in a highly diversified environment.
• Ability to travel up to 75%.

Benefits

Employees scheduled to work 30 or more hours per week are eligible for the following benefits:

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days of Paid Time Off (PTO) accrued in the first year of employment.
• Eleven paid holidays plus three floating days.
• Fourteen weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Pay

Base pay range for this position: $68,000.00 – $94,000.00. For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Schedule

This is a full-time position requiring up to 75% travel.