Implementation Consultant

Responsibilities

• Plan, coordinate, and conduct the consulting process.
• Ensure that the CourseLeaf application is being effectively utilized.
• Be able to articulate CourseLeaf software capabilities.
• Present/communicate company solutions, products and services to clients.
• Provide potential up-sell to sales representative.
• Calculate and predict workload expected to implement certain project specifications.
• Troubleshoot issues within the client’s environment during pilot.
• Act as a liaison between the client and the implementation team.
• Coordinate with Project Managers (PMs) and developers on pilot related new feature requests.
• Aid in the PMs’ understanding of how to manage the project after the pilot.
• Capture and provide detailed documentation to PMs.
• Identify and authorize expansion of the scope of a project.
• Coordinate with the project-assigned developer for client sign-offs.
• Utilize company tools and software for client billing, expenses, and implementation reporting.
• Participate in post-project review of success and adjust future deliverables.

Requirements

• Expert level of CourseLeaf’s product suite.
• Excellent written and verbal communication skills.
• Presentation skills.
• Strong client orientation and listening skills.
• Ability to clearly convey ideas across a wide range of internal and external audiences.
• Ability to operate independently, and with little supervision.
• Strong Teamwork: ability to interact effectively and collaborate cross-functionally with internal resources.
• Ability to pick up on how new technologies work and how they can be used effectively.

Qualifications

• Bachelor’s degree preferred.
• Four years’ experience in computer software consulting role OR four years' experience in a University/College Registrar’s office or equivalent combination of experience.
• Demonstrated ability to be diplomatic in all client situations.
• High proficiency with MSOffice and web-based presentation tools is a plus.