Implementation Analyst

Responsibilities

• Lead small, straightforward implementation projects with efficiency and precision.
• Maintain and track client implementation activities and project documentation in Salesforce and project management software.
• Develop implementation plans, reports, and presentations for internal and external stakeholders, contributing to project status updates to ensure project success.
• Execute implementation plans, ensuring timely achievement of project milestones and deadlines in collaboration with clients.
• Deliver remote or onsite training and end-user support during implementation processes.
• Serve as a field lead for onsite deployments, managing hardware, inventory, and communicating follow-up needs promptly.
• Complete and support hardware and equipment build, maintaining an organized staging area, including the management of old equipment.
• Deploy, install, test, and troubleshoot equipment in the field.
• Conduct quality checks to ensure specifications and quality compliance for collateral and equipment.
• Collaborate with implementation managers and teams to understand project requirements thoroughly.
• Manage and support the order fulfillment process for collateral materials, hardware, and equipment needed for projects and clients.
• Handle administrative tasks related to project implementation efficiently.
• Promptly and effectively address any issues or discrepancies that may arise.
• Participate and contribute to special projects or activities as assigned.

Qualifications

• Bachelor's degree in a related field (e.g., business, project management, logistics) or equivalent related experience.
• Fundamental project management skills.
• Strong organizational and analytical skills with high attention to detail.
• Excellent verbal and written communication, and strong interpersonal skills.
• Availability for flexible shifts and weekends to meet client requirements.
• Effective follow-up skills, strategic thinking, adaptability to process changes and a strong sense of ownership.
• Self-motivated, independent thinker with a collaborative team-oriented approach.
• Capacity to manage multiple tasks and adapt to changing priorities.

Physical Activities

• Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment.
• Continuous movement and communication for hands-on equipment demonstration and training.
• Ability to lift objects weighing up to 45 pounds.

Other Requirements

• Travel up to 70%
• Valid driver’s license
• Additional requirements for accessing client sites, testing, etc.