Implementation Analyst

About the role

The Implementation Analyst role at Monarch involves working within an energetic professional services team for a leading SaaS company. Responsibilities include analyzing client data, driving new client implementations, managing stakeholder relationships, and providing consultative system design recommendations.

Responsibilities

• Analyze client legacy data sets to understand the impact on system design
• Drive and manage new client implementations from start to finish
• Provide guidance, assistance, and support to customers during the implementation process
• Manage client and internal stakeholder relationships
• Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives
• Leverage and continually develop best practices for each data environment and client vertical
• Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform
• Provide consultative system design and industry best practice recommendations
• Hold both client customers and internal team members accountable to project timelines and budgets
• Work with multiple customer implementations concurrently
• Analyze and understand client data as an important factor influencing system design

Qualifications & Experience

• Bachelor’s degree from an accredited college or university
• Strong organizational and time management skills
• Effective problem-solving abilities
• Familiarity with Microsoft Excel and basic functions
• Ability to adapt to rapidly evolving situations
• Personal responsibility and ownership over work
• Willingness and love of learning new technology, processes, and procedures

Salary

$50,000 - $65,000 per year, commensurate with experience.