Implementation Advisor

About the role

Higher Logic's Implementation Advisor drives the implementation and deployment of our private white-label community software for all customers. This front-line role serves as the primary point of contact for assigned customers, ensuring the highest level of satisfaction through excellent service, efficient implementation, and deep product knowledge.

Responsibilities

• Serve as the primary project manager for customers, coordinating multiple, simultaneous implementations of the Higher Logic product suite.
• Define, plan, and implement deliverables and tasks required for successful implementations using a standard project management methodology.
• Communicate project expectations and deliverables clearly and timely to internal and external project team members.
• Understand existing processes and propose improvements to enhance quality, reduce costs, and accelerate timelines while sharing best practices and product knowledge.
• Provide user training via web or on-site for onboarding and effective software use.
• Elicit customer feedback on project implementation, end-user adoption, and product satisfaction during and after implementation.
• Work cross-functionally with internal teams to resolve technical product issues, test new features, and collect client requirements post-sale.
• Conduct all business in accordance with Higher Logic policies and procedures.
• Handle projects across Australian, U.S., Canadian, and other regions.

Schedule

Monday, Tuesday, Wednesday: 2:00 PM ET to 10:00 PM ET
Thursday and Friday: 9:00 AM ET to 5:00 PM ET

Requirements

• Excellent verbal and written communication skills.
• Self-motivated, accountable, and responsible for achieving implementation and customer satisfaction targets.
• Results-oriented with strong ability to manage customer and internal resources to achieve goals.
• Strong interpersonal skills to facilitate interactions across the organization and with multiple customers.
• Strong organizational skills to manage multiple, simultaneous implementations with high attention to detail.
• Ability to work independently with sharp critical thinking and problem-solving skills.

Benefits

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending accounts.
• Company short-term and long-term disability insurance.
• Company culture that recognizes and values employees.
• Room for growth, development, and management support for professional goals.
• Significant advancement opportunities for outstanding performers.