Imaging Services Coordinator II

About the role

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into PACS, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face and telephone interactions.

Responsibilities

• Manage and respond to incoming add-on requests in accordance with departmental guidelines
• Monitor multiple scheduling reports to ensure accuracy in patient scheduling and optimization of resource utilization
• Oversee the training of new team members as requested
• In the absence of the ISC Lead, assume daily report needs, communicate with Modality Managers/Supervisors and Charge Nurse and monitor modality schedules
• Demonstrate critical thinking skills and ability to resolve complex customer service and scheduling issues
• Function as a content expert in scheduling appointment types
• Maintain a proactive approach to problem solving
• In the absence of a modality Program Coordinator, serve as a back-up for scheduling exams

Requirements

• High school diploma required. Bachelor’s degree preferred.
• At least 1 year of Imaging experience at Dana-Farber or relevant healthcare administration experience required.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills and ability to perform under pressure
• Ability to multi-task and function as an integral member of the team
• Strong organizational, problem solving and critical thinking skills
• Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day
• Demonstrated flexibility and ability to take on additional responsibilities as situations require

Special Working Conditions

• Fast-paced, clinical environment with multiple visual and auditory distractions
• Ability to operate a computer, keyboard and standard office equipment required
• While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms

Pay

$51,000.00 - $58,200.00