Imaging Services Coordinator II

About the role

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, including patient reception duties, organizing materials for imaging procedures, reviewing complex patient appointment sets, and ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and acting as the escalation point for issues at main reception. The ISC serves as an ambassador of the DFCI patient experience, efficiently managing patient check-in, uploading outside imaging into PACS, and providing exemplary customer service while resolving and triaging issues during face-to-face and telephone interactions.

Responsibilities

• Manage and respond to incoming add-on requests in accordance with departmental guidelines
• Monitor multiple scheduling reports to ensure accuracy in patient scheduling and optimization of resource utilization
• Oversee the training of new team members as requested
• In the absence of the ISC Lead, assume daily report needs, communicate with Modality Managers/Supervisors and Charge Nurse, and monitor modality schedules
• Demonstrate critical thinking skills and ability to resolve complex customer service and scheduling issues
• Learn rapidly, multi-task, and adapt quickly to an ever-changing environment
• Function as a content expert in scheduling appointment types
• Maintain a proactive approach to problem solving
• In the absence of a modality Program Coordinator, serve as a back-up for scheduling exams

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills and ability to perform under pressure
• Ability to multi-task and function as an integral member of the team
• Strong organizational, problem solving and critical thinking skills
• Ability to adapt to an ever-changing environment and toggle between multiple systems during the day
• Demonstrated flexibility and ability to take on additional responsibilities as situations require

Minimum Job Qualifications

• High school diploma required; Bachelor’s degree preferred
• At least 1 year of Imaging experience at Dana-Farber or relevant healthcare administration experience required
• License/Certification/Registration: None

Patient Contact

Yes, this position entails patient contact and communication. Methods of contact are in person and via telephone. This position includes provision of wheelchair escort services.

Special Working Conditions

• Fast-paced, clinical environment with multiple visual and auditory distractions
• Ability to operate a computer, keyboard and standard office equipment required
• Occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms

Pay

$51,000.00 - $58,200.00