Imaging Service Office Supervisor - INTERNAL ONLY

Position Summary

Supervises the office support staff for all of Imaging. Manages the day-to-day activities of all support staff, including staff development, performance evaluations, and assisting with various departmental activities. Oversees daily operations, prepares status, statistical, and performance improvement reports, and ensures that office activities are completed in a timely manner.

Job Requirement

• Education/Experience: Equivalent to graduation from high school and four (4) years of experience working in a imaging medical department, of which one (1) year was in a supervisory or lead role.
• Licensing/Certification Requirements: None required.
• Additional Position Requirements: Current UMC Employee Knowledge Of: Knowledge, Skills, Abilities, and Physical Requirements

Knowledge, Skills, Abilities, and Physical Requirements

• Supervisory theories and principles;
• office management practices and procedures;
• general anatomy, medical terminology: imaging exams and preps for procedures;
• hospital policies and procedures;
• policies and regulations governing area of assignment;
• computer hardware and software applicable to operations;
• business arithmetic;
• correct business English, including spelling, grammar and punctuation;
• basic budgetary practices and terminology;
• patient rights;
• department and hospital safety policies and procedures.

Skill

• Applying customer service techniques;
• principles of supervision;
• conflict resolution techniques;
• preparing payroll and attendance documents;
• reviewing and auditing the work of staff;
• resolving complex problems in area of assignment;
• preparing departmental reports and performance improvement reports;
• writing reports and conference materials;
• organizing work and managing multiple tasks;
• using computers and related software applications;
• using general office equipment such as phones, copiers, facsimiles and adding machines;
• communicating effectively in both oral and written forms;
• establishing and maintaining effective working relationships with all personnel contacted in the course of duties;
• contributing effectively to the accomplishment of team of work unit goals, objectives and activities;
• efficiently, effectively and safely using equipment.

Physical Requirements And Working Conditions

• Mobility to work in a typical clinical setting and use standard office equipment;
• stamina to stand and/or walk for extended periods of time;
• vision to read printed materials and a computer screen;
• hearing and speech to communicate effectively in person and over the telephone.