Imaging Registration Coordinator

Job Description

The Imaging Registration Coordinator provides total medical office support including registration and HIM functions. This role involves managing patient registration, obtaining insurance and demographic information, collecting co-pays, ensuring precertification authorizations, handling incoming and outgoing documentation, and preparing charts for review.

• Answers the telephones and greets patients in a courteous, efficient manner.
• Ensures the front area/waiting room is presentable for patients and visitors.
• Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers.
• Routes messages to appropriate disciplines.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into the Radiology Information System (RIS).
• Collections co-payments at time of service and manages daily cash receipts.
• Replies to all instant messages related to patients changes of insurance, copay questions, and coverage issues in a timely fashion.
• Provides patients with oral contrast as indicated by scan type and/or special instructions.
• Chart preps at least 2 days in advance by reviewing all orders for accuracy of scan type, ordering physician, CPT codes, dx codes, special instructions and proper scan pertaining to special instructions/notations on order.
• Obtains necessary records prior to patient's appointment.
• Reviews central precertification team comments for emailing notification to our outside billing company and in-house billing department.
• Designates in the Radiology Information System (RIS), and emails to appropriate persons study billing requirements, (i.e., Q-1 Modifier, KX Modifier).
• Prepares the Electronic Health Record (EHR) for review by Clinical Staff.
• Ensures any necessary paperwork is provided to and completed by the patient.
• Maintains confidentiality of patient information.
• Communicates to other staff members using Instant Messaging System.
• Completes process for request for medical records.
• Distributes outbound correspondence or copies of records as necessary.
• Communicates to other staff members using Instant Messaging System.
• Responds promptly to patient, physician, manager, and other department requests.

Essential Functions

• Able to travel/float to other imaging centers for business needs.
• Able to lift 25 pounds.

Education and Experience

• High school graduate or equivalent with GED.
• 2 years of previous professional office experience and/or customer service experience preferred.
• Electronic Medical Records experience preferred.
• Excellent customer service skills.
• Proficient in Microsoft Office Suite.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Dependable.