Imaging Medical Secretary

About the Role

As an Imaging Medical Secretary, you will play a key role in scheduling and coordinating imaging appointments, maintaining accurate records, and supporting the daily operations of our imaging department. You will interact directly with patients, providers, and technologists to ensure seamless care and efficient clinic operations.

Responsibilities

• Schedule patient imaging appointments across multiple modalities using EPIC and Radiology Information Systems, ensuring accuracy in booking, preparation, and resource allocation.
• Coordinate urgent and STAT imaging requests with modality leads and providers.
• Answer and screen calls via a multi-line phone system, providing excellent customer service to patients, families, and referring offices.
• Review patient orders and histories to ensure appropriate exams are scheduled with the correct protocols and precautions.
• Obtain and document patient demographic, insurance, and diagnosis information; coordinate referrals and authorizations as needed.
• Ensure previous imaging records are available in PACS for review by technologists and providers.
• Maintain templates, schedules, and protocols, communicating updates to team members.
• Prepare requisitions with accurate ICD-10 codes, exam histories, and reasons for studies.
• Support daily departmental operations, including QA, data management, and customer service initiatives.

Environment and Shift Details

This is a per diem, onsite position based in our imaging department. The role requires extended periods of computer use, frequent phone and in-person communication, and occasional travel between clinics.

Qualifications

Must-Haves

• High School Diploma or GED.
• Experience in a medical office setting, preferably with scheduling responsibilities.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Strong attention to detail and organizational skills.

Nice-to-Haves

• Post high school clerical vocational training or college coursework.
• Medical Terminology certification.
• Experience with EPIC, Cerner, or Radiology Information Systems such as McKesson or Philips I-site.
• Prior imaging scheduling experience in a clinic or hospital setting.

Pay and Benefits

• Competitive hourly pay ($26.09-$37.62, range based on experience and education)
• Comprehensive health insurance (with zero-cost premiums)
• Dental & vision plans
• FSA/HSA options
• Retirement matching
• Paid vacation & floating holidays
• Mental health resources and more!