IMAGING CLERK/ADMINISTRATIVE SUPPORT

About the Role

The Imaging Clerk is responsible for completing clerical duties, facilitating office workflow, and assisting customers and physicians within the Imaging department.

Responsibilities

• Greets and assists all customers as needed, providing direction when necessary.
• Answers the telephone using proper telephone etiquette.
• Assists with distribution of patient preps and screenings, and places courtesy calls to patients.
• Prepares all correspondence for physician offices and other institutions, including necessary release forms.
• Burns CDs and prints/copies radiologic images.
• Faxes reports to physician offices.
• Assists physicians and other staff with HIS/RIS/PACS systems.
• Facilitates internal communication with various departments.
• Delivers and retrieves requests from technologist/radiologist offices, reading rooms, or work areas.
• Delivers imaging department mail and directs phone calls to appropriate locations.
• Maintains work station in optimum condition and ensures adequate office supplies are available.
• Reports malfunctions to supervisor and implements downtime procedures when necessary.
• Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Receives and imports outside mammography for interpretation by radiologists, including films from all facilities.
• Maintains critical results/call reports work list in the PACS system and contacts ordering physicians with results, ensuring proper documentation.
• Attends department meetings or reviews minutes.
• Performs other duties as assigned.

Requirements

• High School Diploma, GED, or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Ability to communicate complex and/or controversial topics to a wide and diverse audience.
• Basic working knowledge of computers and office equipment (e.g., copier, fax machine).
• Proficient keyboarding skills.

Preferred Qualifications

• Previous clerical experience.
• Knowledge of medical terminology.
• Act 34-PA Criminal Record Check from the PA State Police system.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but serves as a coach and mentor for other positions in the department.

Work Environment

• Effective March 2020 or during a pandemic: goggles, face shield, and mask are required according to CDC guidelines.
• Lift assistance (2-person) and/or transfer device is required for lifts exceeding 50 lbs.
• Exposure to various physical conditions, including occasional extreme heat, confined spaces, and mechanical hazards.
• Use of personal protective equipment (PPE) such as eye protection, hand protection, and hearing protection may be required.
• Potential exposure to blood/body fluids, chemicals, non-ionizing radiation, and ionizing radiation.

Physical Demands

• Frequent standing, walking, bending, sitting, and keyboard/computer operation.
• Occasional twisting/turning, reaching above shoulder level, and pushing/pulling objects.
• Lifting requirements (with assistance for weights over 50 lbs):
• Floor to knuckle: Occasionally
• Seat pan to knuckle: Occasionally
• Knuckle to shoulder: Occasionally
• Shoulder to overhead: Occasionally
• May require rotating shifts, on-call duties, overtime, and travel between system locations.

Schedule

• Scheduled based on operational need, including rotating shifts, standby, and on-call.
• May include 8-hour, 10-12 hour shifts, overtime, and local travel between system locations.