Clerk Imaging Services

About the Role

Maintains continuity of patient flow within the Imaging Services departments. Greets and communicates with patients, visitors, and hospital personnel by telephone, intercom, or in person in a polite and professional manner. Performs clerical duties and assists technologists as needed.

Responsibilities

• Works with Central Scheduling to provide appropriate coordination for patient appointments
• Conveys department schedules to the appropriate personnel
• Receives patients/visitors and notifies the appropriate departments
• Assists departments with administration of contrast
• Answers patient questions and provides directions when needed
• Ensures correct physician and patient orders are received, placed on the ordering system, scanned into medical records, and given to the appropriate personnel
• Answers the telephone, takes messages, and conveys messages to appropriate persons/departments
• Assists with monitoring department patients as needed
• Performs pre-procedure interviews, verifying exam time with the patient in coordination with departments
• Prepares CD creation or upload of CD within the imaging departments
• Assists in the investigation and resolution of billing issues
• Performs other department-related duties as assigned

Qualifications

• Required:
  • High school diploma or equivalent
  • Minimum 6 months previous clerical or customer service experience
• Preferred:
  • 6 months to 1 year of data entry and medical clerical experience

Schedule

• Full-time
• Daily work times: 10:30am–7pm
• Hours per pay period: 80
• On-call: No
• Weekends: No