Image Desk Specialist M-F 12am-8:30am

Essential Duties & Responsibilities

• Coordinate the execution of all image related functions including monitoring inbound high value check files; processing and keying functions related to image exchange files; ensuring timely completion of all image activity within established Service Level Agreements (SLA).
• Execute completion of highly technical system and production end of day functions including server shutdowns, completion of end of day checklists, and system maintenance functions.
• Maintain communications with senior level Item Processing Operations Management through verbal and written reports.
• Manage reporting (departmental KPIs), metrics, and dashboard creation/distribution.
• Monitor and execute highly technical systemic and manual controls to minimize risk related to image processing.
• Cook up all outbound high value image cash letter activity with the SVPCo, Endpoint Exchange, Viewpointe, Federal Reserve and Direct Connect customers while working with IT to resolve complex transmission issues that may arise.
• Ensure all Settlement activity with Check Exchange partners (SVPCo, Endpoint Exchange, Viewpointe, Federal Reserve) is reconciled and in balance.
• Execute daily Final Release posting for all check activity within Bancorp.
• Troubleshoot all system and production issues/delays. Resolve appropriate incidents internally and escalate high-level issues and facilitate resolution engaging multiple technology resources.
• Advise of process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk.
• Serve as subject matter expert for external customer contacts, facilitating customer issue resolution, and daily production issues.
• Communicate complex and highly technical issues to senior management and technical resources.
• Recommend/implement cost efficiencies.
• Provide requested information to department Manager regarding Audits and Self Assessments.
• Aid in the testing, and implementation of new applications, enhancements and/or conversions.
• Aid in Item Processing production related activities as needed.

Supervisory Responsibilities

None

Minimum Knowledge, Skills And Abilities Required

• Bachelor's degree or equivalent work experience
• Minimum 5 years of banking operations experience
• Strong interpersonal, verbal, and written communication skills
• Demonstrated ability to work in a team environment
• Self-motivated
• Must demonstrate strong analytical, logical reasoning skills for problem solving, and decisive decision-making skills
• Strong knowledge of systems within Operations
• Strong organizational skills, and ability to multitask
• Knowledge and experience with mainframe and server-based production applications
• Ability to identify, analyze, and troubleshoot production related issues
• Must be proficient in all Microsoft desktop applications. (Word, Excel, Powerpoint, and Access)

Working Conditions

• Normal Office environment with little exposure to dust, noise, temperature, and the like
• Extended viewing of computer monitor
• Some operational areas require tolerance to noise produced by processing machinery
• Must be able to lift 30lb
• Flexible working hours Image Desk Specialist M-F 12am-8:30am

Location

Cincinnati, Ohio 45227

Attention search firms and staffing agencies

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.