Image Coordinator

Duties and Responsibilities

• Prepares CDs/DVDs when requested. Ensures appropriate patient identification labels are on disc and hands to patients upon request or mails when requested.
• Retrieves and imports exams on electronic image sharing platforms (ex: Ambra, LifeIMAGE, Powershare) or on disc to process and upload into PACS for Radiologists and requesting providers according to established policies and procedures.
• Requests and tracks imaging and reports from outside facilities to minimize delay in patient care.
• Processes transfer of imaging studies to outside facilities via electronic imaging sharing platforms or CD/DVDs. Forwards imaging reports to appropriate facilities, department or person, as needed.
• Answers telephone, refers call, records and transmits messages. Retrieves voicemails and communicates timely back to patients/caller.
• Processes legal requests for imaging studies according to established policies and procedures.
• Works in multiple systems to capture all information and prior exams for comparison such as EPIC, Sectra, Epic Care Everywhere, Ambra, Powershare Life image and others.
• Works closely with Radiologists and Technologists to ensure they have the images needed to minimize delays.
• Ensure adequate inventory of supplies for image archive operation and notifies supervisor when supplies need replenishment.
• Report equipment malfunction immediately by notifying help desk and supervisor.
• Performs related clerical duties and assists with front desk operations as needed.
• Exhibits calm and professional manner at all times; recovers quickly from adverse situations; maintains confidentiality, seeking and sharing information on need-to-know basis only.

Qualifications

• High School diploma or equivalent.
• Experience in a medical office setting is preferred.
• Strong interpersonal, customer service, time management, computer and organizational skills required.

Other Skills Required

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Pay

$19.50 – $26.24 per hour