IES Application Architect Support Specialist (Project Coordinator) ref# 11277

About the role

Under the direction of a senior IES manager, the IES Application Architect Support Specialist will be assigned to the Integrated Eligibility System (IES) within the Office of Information Technology Services (ITS) and will perform a hands-on, expert-level role responsible for ensuring the operational excellence of critical production systems. This position will focus on creating innovative solutions to improve a mission-critical service, driving automation, optimizing performance, and leading incident response from a technical standpoint. ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Responsibilities

• SRE and Systems: Apply SRE principles to manage the reliability and scalability of enterprise-level systems including cloud platforms (e.g., AWS, GCP, Azure), microservices, and containers (Kubernetes).
• Automation and Tooling: Write and implement code (e.g., Python) and leverage automation tools to eliminate manual toil and create scalable, self-healing systems. Build and maintain internal tools that enhance infrastructure and operations.
• Observability and Analysis: Implement robust monitoring, alerting, logging, and tracing systems (e.g., Dynatrace, Splunk, ELK Stack). Analyze system metrics to proactively identify issues and drive data-backed technical decisions for performance tuning and capacity planning.

Requirements

Minimum Qualifications:

• Seven (7) years of experience in Information Technology with significant time spent in a senior-level SRE or similar role, including running and operating DevSecOps tooling and processes for a state government program.
• Expertise in:
  • Deep SRE and Systems: including cloud platforms (e.g., AWS, GCP, Azure), microservices, containers (Kubernetes).
  • Automation and Tooling: with experience writing and implementing code (e.g., Python) and leveraging automation tools.

The following degrees may substitute for the general experience as indicated:

• Bachelor’s degree and three years of experience.
• Master’s degree in computer science or related field substitutes for an additional year of experience.
• Doctorate in computer science or related field substitutes for an additional 2 years of experience.

Preferred Qualifications

• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with both technical and non-technical stakeholders, including senior leadership.

Benefits

Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
  • Thirteen (13) paid holidays annually.
  • Up to thirteen (13) days of paid vacation leave annually.
  • Up to five (5) days of paid personal leave annually.
  • Up to thirteen (13) days of paid sick leave annually for PEF.
  • Up to three (3) days of professional leave annually to participate in professional development.
• Health Care Benefits
  • Eligible employees and dependents can pick from a variety of affordable health insurance programs.
  • Family dental and vision benefits at no additional cost.
• Additional Benefits
  • New York State Employees’ Retirement System (ERS) Membership.
  • NYS Deferred Compensation.
  • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
  • Public Service Loan Forgiveness (PSLF).
  • And many more.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. This position may be filled in Albany or Manhattan.