IDT Coordinator
About Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and compassion. As a licensed Private Home Care provider, we offer a wide range of services including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Everything we do centers around CARE. Our culture is built on our core values: caring, reliable, honest, punctual, and professional. We are committed to creating a supportive, collaborative environment where team members can grow personally and professionally while making a meaningful impact in the communities we serve.
About the role
The IDT Coordination Specialist / Admin Health Coach plays a key role in supporting caregivers and clients through ongoing engagement, coaching, coordination, and required in-home visits. This position is responsible for managing an assigned caseload of approximately 150 clients while ensuring continuity of care, compliance, retention, and program success. This role serves as a liaison between caregivers, clients, Case Managers, and internal teams to support care planning, communication, and service coordination. The ideal candidate is highly organized, relationship-driven, and comfortable balancing administrative responsibilities with field-based client support.
Responsibilities
- Complete required in-home IDT visits every six months and support interdisciplinary care planning
- Manage and maintain an assigned caseload through ongoing caregiver coaching, check-ins, and problem-solving support
- Coordinate services, approvals, and referrals to ensure continuity of care and client retention
- Communicate IDT visit details with caregivers, Case Managers, and internal teams
- Maintain accurate documentation and compliance activities in accordance with program and state guidelines
- Escalate changes in caregiver or client status to leadership when appropriate
- Build relationships with caregivers, referral sources, and community partners to support program growth
- Conduct outreach and education regarding program services and eligibility
- Deliver exceptional customer service and caregiver support
- Perform other duties as assigned