ID & Catalog Manager

About the role

COMC is a thriving industry leader building a passionate team to enhance the joy of collecting sports trading cards. We're expanding into new categories and committed to delighting our customers—collectors, consigners, and enthusiasts—by delivering innovative, engaging, and enjoyable experiences at scale.

Responsibilities

• Manage a diverse team spanning onsite and remote roles across ID & Catalog functions.
• Build and maintain an effective team, escalating employee relations issues to the People team as needed.
• Set, coach, and communicate daily workflow goals to squad captains.
• Conduct weekly team huddles, squad captain meetings/check-ins, and annual performance reviews.
• Establish clear performance standards, meaningful KPIs, and a culture of accountability that drives quality, productivity, and service-level performance.
• Strategize, implement, and enforce company policies and procedures.
• Organize workflow and manage bottlenecks, developing strategies to prevent recurrence.
• Develop and implement continuous improvement training plans and strategies.
• Maintain strong cross-functional relationships across departments, supporting larger Ingestion team projects and all areas of the organization.
• Collaborate with Product Management to determine priority projects and deadlines.
• Ensure upstream communication of production issues impacting identification teams.
• Maintain catalog integrity through strong operational ties between the ID and Catalog teams.
• Ensure daily, weekly, and monthly production goals are met to support broader operational objectives.
• Produce weekly and monthly production reports for analysis and review.
• Establish, monitor, and improve productivity, quality, accuracy, turnaround-time, and catalog-integrity KPIs.
• Perform other duties as assigned.

Qualifications

• Excellent time management skills, with the ability to multitask and prioritize work.
• Attention to detail and strong problem-solving skills.
• Strong organizational, planning, and execution skills.
• Knowledge of Human Resources management practices and procedures.
• Knowledge of business and management principles.
• Strong computer skills, including experience with Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Interest in learning about the trading card industry.
• Experience managing both remote and face-to-face roles, with a track record of success.
• Knowledgeable about the professional sporting industry (NBA, NFL, MLB, etc.).
• Familiarity with major trading card manufacturers and their practices (Topps, Panini, Upper Deck, etc.).
• Subject matter expertise in Identification team production tasks and responsibilities, such as raw card identification, graded card identification, country of origin/customs paperwork, and catalog creation.
• Familiarity with managing employees through digital HR and payroll platforms such as Paycom, ADP, Paycor, or OnPay.

Skills

• High School Diploma or GED required.
• At least 2 years of experience directing/managing a team of associates, or equivalent experience training newly promoted supervisors.

Benefits

• Competitive Salary
• 9 Paid Company Holidays per year
• Paid Time Off up to nearly 4 weeks per year
• 401(k) Program with 100% Company Match
• Employer provided Free Medical, Base Dental, and Vision plans
• Employer provided LTD and Life Insurance
• STD for employees outside of Washington State
• Employee discount on www.COMC.com
• Employee Assistance Program

Work Environment & Physical Requirements

This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners, and to maintain delicate computer instruments with regular care as instructed. While performing the duties of this job, the employee is required to sit or stand for extended periods, and is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; and talk and hear. The employee is required to classify scanned trading cards based on subtle differences of design, text, and color.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned, consistent with business needs and the skills and experience of the employee. This document does not create a contract of employment, either express or implied, and employment with COMC is considered "at-will." COMC is an Equal Opportunity Employer and is committed to fostering an inclusive, diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status in accordance with applicable federal, state, or local laws. We strongly encourage individuals from all backgrounds to apply.