ICS Systems Administrator Technical Lead

Reports to Director, Infrastructure and Cloud Services; supervises 0 staff; travel 0%; classification Non‑Exempt.

Responsibilities

The ICS Systems Administrator is responsible for assisting in the deployment and maintenance of BST Global’s application infrastructure systems internally, on client premises and in the AWS and Azure cloud. This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work with ICS systems engineers as well as the Information Services, Product and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required.

• Assist in the deployment, testing, and configuration of on‑premises and cloud‑based BST Global applications, storage, and server operating system environments
• Provide first‑ and second‑level support for end‑user issues related to on‑premises and cloud‑based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing
• Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management
• Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly
• Assign, manage and delete user accounts, groups and systems in on‑premises Windows Active Directory, Azure AD environments or application‑specific user management
• Ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools
• Perform other related duties as assigned

Team Support & Leadership

Deep commitment to working in and fostering a highly collaborative, innovative, and high‑performing product team; promote, support, and embody BST Global’s company mission, strategy and values; foster a culture of ownership and pride for delivering the highest levels of quality and excellence.

Skills

• General IT systems management in cloud and on‑premises systems
• Microsoft Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• PowerShell and similar scripting utilities
• Good interpersonal, written and oral communication
• General technical documentation
• Ability to present ideas in user‑friendly language
• Analysis and problem‑solving, with a high aptitude for learning
• Organized, with the ability to prioritize and multi‑task

Qualifications

AS degree (BS preferred) or equivalent industry experience in computer science, computer engineering, information technology or a related field; minimum 2 years operational hands‑on experience with IT system administration deployment and maintenance technologies.

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.