ICHRA Account Manager
A Little More About The Role
We’re looking for an ICHRA Account Manager to manage and oversee relationships for employer clients that take advantage of Gravie’s ICHRA (Individual Contribution Health Reimbursement Arrangement) product. You will work to understand client needs and exceed their expectations. You will work closely with the Gravie Care, Implementation, Finance, and Sales teams.
- Building strong relationships based on a foundation of trust and expertise is your specialty.
- You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.
- You Will Educate employer clients about Gravie's ICHRA product and services.
- Provide accurate and timely answers to clients' questions.
- Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams.
- Facilitate and present kick-off meetings to clients' employee populations.
- Research and resolve client issues and elevated member issues.
- Proactively deliver ongoing guidance and thoughtful recommendations to clients.
- Cook up and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions.
- Aid groups through their plan renewal in determining affordability and establishing their contribution strategies.
- Work with Sales and Implementation teams to ensure smooth onboarding of new clients.
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
About the role
A Little More About Us
We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average. Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.
Qualifications
- Bachelor’s degree or equivalent experience in customer service
- Minimum of 3 years customer service or account management experience
- Account management experience in the health insurance or health care industry, ideally in the ICHRA space
- Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues
- Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so
- Clear and effective communicator, including public speaking skills
- Ability to work collaboratively across a team and functions
- Energetic, positive attitude and self-motivated
- Experience in working with Microsoft Office, including Word, Excel, PowerPoint
- Extra Credit: Previous start-up company experience
Benefits
Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.
Pay
Compensation Range: $56,830 - $75,773