Hyundai Parts Counter Person

About the Role

The parts counter person is a key member of Wilmington Auto Group's parts team, responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provides price quotes, and other information.
• Reviews shop estimates to ensure the parts ordered are correct and all pricing aligns with the estimate.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Ensures all internal requests for parts are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed by the customer.
• Ensures all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring the original invoice or its number is available for verification.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Maintains clean and uncluttered front and rear counter areas.
• Participates in all available training programs.
• Stays current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains a professional appearance.
• Performs other tasks as assigned.

Core Competencies

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to interpret diagrams and vehicle specifications.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.

Requirements

• Associate degree or certificate from a technical school preferred; equivalent experience considered.
• 3+ years of experience in automotive parts sales.
• Experience supporting parts department processes and maintaining accurate records.
• Strong attention to detail with the ability to manage multiple priorities.
• Strong math skills with a general understanding of parts inventory.
• Strong communication and customer service skills.
• OSHA forklift certification.

Preferred Qualifications

• Experience with Reynolds & Reynolds DMS.
• Hyundai OEM parts experience.
• Experience supporting technicians in an automotive retail environment.
• Bilingual English/Spanish skills.

Work Environment & Physical Requirements

• Primarily in parts, with regular time in the service department to support technicians and service advisors.
• Some travel between locations may be required, along with occasional evening and weekend availability.
• Ability to lift and carry fifty plus (50+) pounds.
• Frequent stair climbing.

Success in This Role

Within the first year, the successful candidate will have built strong, trusted partnerships with fellow employees, strengthened parts processes, and improved the overall customer experience. This candidate will make measurable progress in parts sales and organizational effectiveness through accurate and timely parts procurement and continuous improvement.

Why Join Wilmington Auto Group?

At Wilmington Auto Group, our employees are the foundation of our success. This role provides the opportunity to support employees in the service and parts departments, have meaningful interactions with the public, and contribute to a positive workplace culture.