Hygiene Coordinator

Position Overview

Fore Dental Care is seeking a highly organized and personable New Patient (NP) Coordinator to serve as the first point of contact for new patients entering the practice. This role is critical in creating a strong first impression, ensuring a seamless onboarding experience, and supporting practice growth through effective scheduling, communication, and case acceptance coordination.

Key Responsibilities

• Manage all incoming new patient inquiries via phone, text, and online channels
• Schedule and confirm new patient appointments while optimizing provider schedules
• Guide new patients through the onboarding process, including forms, insurance verification, and expectations
• Verify insurance eligibility and communicate benefits clearly to patients
• Cookordinate with clinical and front office teams to ensure a smooth patient experience from first contact through treatment
• Track and follow up on unscheduled treatment and pending new patient appointments
• Maintain accurate and up-to-date patient records in the practice management system
• Deliver exceptional customer service and build rapport to increase case acceptance and retention

Qualifications

• Previous dental or healthcare front office experience preferred but not required
• Strong communication skills with a friendly, professional demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Experience with insurance verification and patient scheduling is a plus
• Proficiency with dental software systems (e.g., Dentrix or similar) preferred
• Team-oriented with a proactive and solution-focused mindset