Cleaning Services Coordinator

About the role

The Cleaning Services Coordinator executes event cleaning operations by leading frontline staff during events and ensuring deployments meet first-class standards. Venue Information: U.S. Bank Stadium, a multi-purpose stadium in Minneapolis, hosts various events including the Minnesota Vikings, concerts, and conventions.

Responsibilities

• Provides on-shift supervision of event cleaning staff, ensuring frontline employees are properly deployed, supported, and performing assigned duties in accordance with established cleaning standards, safety protocols, and event-specific plans.
• Executes staffing deployments as directed by Cleaning Services leadership, following approved staffing models, zone assignments, and timelines, and making real-time adjustments as needed to maintain service levels during events.
• Sets up and cleans event spaces, including seating areas, concourses, restrooms, suites, clubs, back-of-house areas, and exterior zones, ensuring they are clean and ready for guests.
• Manages radio dispatch, staff check-in, and workforce accountability, confirming staff attendance, assignments, breaks, and redeployments, and maintaining clear communication with frontline staff and operations partners.
• Conducts inspections of event spaces, identifies deficiencies, directs corrective action, and maintains first-class standards.
• Maintains cleaning supplies, equipment, and materials, addressing shortages, equipment issues, or operational constraints.
• Completes post-event documentation and reporting, including staffing summaries, incident reports, supply usage, service issues, and operational feedback to support continuous improvement and leadership review.
• Performs other duties as assigned, consistent with the scope of the position and operational needs of the venue.

Qualifications

• A high school diploma or GED certificate.
• A minimum of two (2) years of supervisory experience.
• Experience in a similar sports and entertainment venue setting preferred.
• Experience working with a unionized workforce preferred.
• Experience scheduling staff in an event-based environment.

Skills and Abilities

• Exceptional communication skills both verbal and written.
• Excellent organizational, planning, and problem-solving skills.
• Ability to maintain working relationships with clients, employees, exhibitors, patrons, and others.
• Ability to interact with all levels of staff including management.
• Knowledge and experience using Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Experience with ABIMM or similar timekeeping software is preferred.

Physical Demands

• Regularly moves around the facility.
• Stands for long hours during events.
• Talks and hears.
• May work inside or outside of the building, as needed by events.