Cleaning Services Coordinator

Position Summary

The Cleaning Services Coordinator executes event cleaning operations by leading frontline staff during events and ensuring deployments meet first-class standards. Venue Information: U.S. Bank Stadium, a multi-purpose stadium in Minneapolis, hosts various events including the Minnesota Vikings, concerts, and conventions.

Supervisory Responsibilities

• Provides on-shift supervision of event cleaning staff, ensuring frontline employees are properly deployed, supported, and performing assigned duties in accordance with established cleaning standards, safety protocols, and event-specific plans.
• Executes staffing deployments as directed by Cleaning Services leadership, following approved staffing models, zone assignments, and timelines, and making real-time adjustments as needed to maintain service levels during events.
• Assigns tasks, monitors work progress, and provides on-the-job coaching, reinforcing expectations related to quality, efficiency, safety, and guest interaction, while maintaining consistent application of department standards.
• Documents operational issues, performance concerns, and service deficiencies, and promptly escalates matters to Assistant Managers or department leadership in accordance with established procedures.

Essential Duties & Responsibilities

• Captures pre-event, event-time, and post-event cleaning operations, ensuring all assigned areas are properly prepared prior to doors, maintained throughout the event, and restored to established cleanliness standards following event load-out.
• Serves as Manager on Duty for assigned events, providing visible leadership, operational decision-making, and real-time issue resolution in alignment with department leadership and event command structure.
• Manages radio dispatch, staff check-in, and workforce accountability, confirming staff attendance, assignments, breaks, and redeployments, and maintaining clear communication with frontline staff and operations partners.
• Conducts inspections of event spaces, including seating areas, concourses, restrooms, suites, clubs, back-of-house areas, and exterior zones, identifying deficiencies and directing corrective action to maintain first-class standards.
• Ensures cleaning supplies, equipment, and materials are staged, available, and in proper working condition, coordinating with leadership to address shortages, equipment issues, or operational constraints.
• Completes post-event documentation and reporting, including staffing summaries, incident reports, supply usage, service issues, and operational feedback to support continuous improvement and leadership review.

Qualifications

• A high school diploma or GED certificate.
• A minimum of two (2) years of supervisory experience.
• Experience in a similar sports and entertainment venue setting preferred.
• Experience working with a unionized workforce preferred.
• Experience scheduling staff in an event-based environment.

Skills And Abilities

• Exceptional communication skills both verbal and written.
• Excellent organizational, planning, and problem-solving skills.
• Ability to maintain working relationships with clients, employees, exhibitors, patrons, and others.
• Ability to interact with all levels of staff including management.
• Computer Skills: Knowledge and experience using Microsoft Office including Word, Excel, PowerPoint, and Outlook. Experience with ABIMM or similar timekeeping software is preferred.

Physical Demands

• Regularly moves around the facility.
• Stands for long hours during events.
• Talks and hears.

Other Qualifications

• Ability to work flexible hours, including nights, weekends, and holidays, that coincide with the event schedule.
• Available to work all 3 shifts, as necessary.
• Able to work with a diverse workforce.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.