Hybrid Pharmacy Technician (2 days in office)
About the role
Alignment Health is a company dedicated to serving seniors and those in need, focusing on chronic illness and frailty. The company values a collaborative and innovative environment, where the Pharmacy Technician plays a crucial role in supporting the mission.
Responsibilities
- Aids in the daily operations of various Pharmacy Department programs and participates in audits.
- Manages high-volume outbound calls to members, prescribers, and pharmacies regarding adherence programs.
- Supports members in refilling medications and communicates with prescriber offices for additional refills.
- Drafts routine reports and correspondence.
- Supports CMS required oversight processes including rebates, EOB reports, transition reports, and Part B vs Part D.
- Communicates with physicians, members, and pharmacies regarding formularies and prescription benefits.
- Retrieves and provides accurate drug information.
- Interacts with contracted Pharmacy Benefit Manager (PBM) to ensure compliance and resolve issues.
- Works with internal plan departments to address pharmacy-related concerns.
- Collaborates with compliance department to ensure Pharmacy Programs meet CMS criteria.
- Maintains confidentiality of HMO members' information according to HIPAA guidelines.
- Performs other duties as assigned.
Requirements
- Minimum 1 year customer service experience.
- Prior Pharmacy Technician experience preferred.
- High School Diploma or GED.
- Associates Degree in Pharmacy Tech training preferred.
- Knowledge of pharmacy and medical terminology, dosages, trade and generics, and medication therapy.
- Positive, professional, and effective communication skills.
- Ability to prioritize tasks, solve problems, and work in a fast-paced environment.
- Bilingual in English/Spanish or English/Chinese preferred.
- Pharmacy Technician license required.
- Certified Pharmacy Technician preferred.
Specialized Skills
- Knowledge of pharmacy and medical nomenclature/terminology.
- Common medication dosages and therapy application.
- Effective written and oral communication skills.
- Advanced problem-solving and organizational skills.
- Ability to work in a fast-paced environment.
Work Environment
- Regularly talks, hears, sits, uses hands to manipulate office equipment, stands, walks, uses hands to finger, handle, or feel objects, tools, or controls, and reaches with hands and arms.
- Frequent lifting and moving up to 10 pounds.
- Specific vision abilities include close vision and the ability to adjust focus.
Pay and Benefits
The pay range for this position is $41,472.00 - $62,208.00, which may vary based on factors such as market location, education, responsibilities, experience, etc. Alignment Health is committed to providing equal opportunities and is an Equal Opportunity/Affirmative Action employer.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.