Pharmacy Technician II | Specialty Pharmacy | Hybrid Position

About the role

This is a hybrid position and may work from home up to two days per week. The position will work Monday through Friday, 8:00 to 4:30 and will support the Neurology Practices.

Responsibilities

• Conduct comprehensive benefits investigations to determine coverage, restrictions, and patient financial responsibility
• Prepare and submit prior authorizations and reauthorizations with complete and accurate clinical documentation
• Cook up and track appeals in collaboration with pharmacists, providers, and payers to support timely access to therapy
• Facilitate patient enrollment in financial assistance programs (copay cards, manufacturer programs, foundations), including application completion and renewals
• Maintain ownership of assigned access cases from initiation through resolution, ensuring timely follow-up and progression
• Identify and resolve access-related barriers such as coverage denials, payer requirements, and affordability challenges; escalate complex or clinical issues as appropriate
• Collaborate with providers, payers, manufacturers, and internal team members to expedite therapy access and prevent delays
• Manage assigned worklists and tracking systems, ensuring adherence to turnaround time expectations
• Track and document case status across the access lifecycle, including authorization, approval, denial, appeal, and financial assistance outcomes
• Accurately document all activities in the EHR and/or designated systems in accordance with audit and accreditation standards
• Support monitoring of operational and quality metrics such as turnaround times, approval rates, and time to therapy
• Identify workflow inefficiencies and participate in process improvement initiatives
• Provide operational support to Clinical Pharmacists and Clinical Pharmacy Specialists, ensuring efficient communication and handoffs

Requirements

• High school diploma or equivalent required
• Pharmacy Technician Certification Board (PTCB) certification required
• At least 3 years of experience in retail pharmacy, specialty pharmacy, ambulatory care, medication access, or managed care required

Qualifications

• Experience managing complex prior authorization and appeals cases
• Experience in a clinic setting or team-based care model with pharmacists
• Experience with financial assistance programs
• Experience working with high-cost or limited distribution medications

Skills

• Excellent communication and problem-solving skills
• Strong organizational and time management abilities
• Ability to work independently and as part of a team

Benefits

ChristianaCare offers incredible work/life benefits including medical/dental/vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

Pay

Hourly Pay Range: $21.03 - $31.54

Schedule

The position will work Monday through Friday, 8:00 to 4:30.