Pharmacy Technician II | Ambulatory Pharmacy Services | Hybrid Position

About the Role

ChristianaCare is seeking a skilled and motivated Pharmacy Technician II to support our growing ambulatory pharmacy services, including anticoagulation, primary care, and weight management programs. This role operates in a hybrid, centralized model, working closely with clinical pharmacists and a collaborative support team to enhance patient access, coordination, and continuity of care. This position may work remotely up to two (2) days per week.

Responsibilities

• Act as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programs
• Triage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriately
• Conduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of care
• Facilitate primary care visits by collecting medication histories and ensuring accurate EMR documentation
• Support Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routing
• Provide coverage for anticoagulation workflows in the absence of the Medical Technician
• Assist with patient onboarding, engagement, and transitions of care, including scheduling support
• Manage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appeals
• Identify and resolve barriers to medication access to avoid delays or interruptions in therapy
• Partner with Primary Care pharmacists on population health initiatives and quality metrics
• Collaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarity
• Maintain accurate and timely EMR documentation, worklists, and tracking of patient care issues
• Participate in process improvement initiatives to enhance operational efficiency and patient outcomes
• Practice within scope and escalate clinical decisions to pharmacists as appropriate

Qualifications

• High school diploma or equivalent required
• Pharmacy Technician Certification Board (PTCB) certification required
• At least 3 years of pharmacy technician experience in retail, specialty, ambulatory care, or managed care setting
• Strong experience with prior authorizations and appeals preferred
• Experience in a clinic setting or team-based care model with pharmacists preferred

Benefits

• Incredible Work/Life benefits including medical/dental/vision insurance coverage on your first day of employment
• Paid PTO
• Retirement plans
• Twelve weeks of paid parental leave
• Annual membership to care.com
• Access to backup care services for dependents through Care@Work
• Retirement planning services
• Financial coaching
• Fitness and wellness reimbursement
• Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and more

Pay

Hourly Pay Range: $21.03 - $31.54

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.