Hybrid Pharmacy Technician (2 days in office)

About the role

Alignment Health is a fast-growing company dedicated to serving seniors and those in need through innovative healthcare solutions. The Pharmacy Technician position is part of a dynamic team focused on improving the lives of patients.

Responsibilities

• Aids in the daily operations of various Pharmacy Department programs and participates in audits.
• Manages high-volume outbound calls to members, prescribers, and pharmacies regarding adherence programs.
• Supports members in refilling medications and communicates with prescriber offices for additional refills.
• Drafts routine reports and correspondence.
• Supports CMS required oversight processes including rebates, EOB reports, transition reports, and Part B vs Part D.
• Responds to inquiries from physicians, members, and pharmacies regarding formularies and prescription benefits.
• Retrieves and provides accurate drug information.
• Communicates with the contracted Pharmacy Benefit Manager (PBM) to ensure compliance and resolve issues.
• Works with retail/mail order pharmacies to resolve prescription issues and third-party rejections.
• Interacts with internal plan departments to address pharmacy-related issues.
• Collaborates with the compliance department to ensure Pharmacy Programs meet CMS criteria.
• Maintains confidentiality of HMO members' information according to HIPAA guidelines.
• Performs other duties as assigned.

Requirements

• Minimum 1 year customer service experience.
• Prior Pharmacy Technician experience preferred.
• High School Diploma or GED.
• Associates Degree in Pharmacy Tech training preferred.
• Knowledge of pharmacy and medical terminology, dosages, trade and generics, and medication therapy.
• Effective communication, leadership, teaching, and collaboration skills.
• Strong mathematical and problem-solving skills.
• Bilingual in English/Spanish or English/Chinese preferred.
• Pharmacy Technician license required.
• Certified Pharmacy Technician preferred.

Work Environment

• Regularly talks, hears, sits, uses hands to manipulate office equipment, and reaches with hands and arms.
• Frequently lifts and/or moves up to 10 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.

Pay

The pay range for this position is $41,472.00 - $62,208.00 per year, based on experience and qualifications.

Benefits

Alignment Health offers competitive benefits including health insurance, retirement plans, and paid time off.

Skills

Strong communication, organizational, and problem-solving skills are essential. Knowledge of pharmacy and medical terminology, dosages, and medication therapy is also required.

Benefits

Alignment Health offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Schedule

The schedule for this role varies based on department needs and patient load.