Technician, Pharmacy

Overall Individual Responsibilities

• Actively supports organizational and departmental policies and procedures within the Partnership.
• Sets up and operates cash register according to established policies and procedures.
• Handles member and employee information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with HIPAA regulatory requirements.
• Demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organizations policies/procedures.
• Supports, promotes and applies the established behavioral and interpersonal standards of conduct, as developed through the Labor/Management Partnership, including those on attendance, mutual respect and support, honoring diversity, effective communication, and improving the work environment.
• Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs and workload of team.
• Takes responsibility to identify, develop and adapt new policies and practices that improve service and quality of work.

Overall Job Responsibilities

• Cash handling: Ensures that all cash handling practices are in accordance with current regional and departmental policies and procedures. Secures funds and minimizes the risk of robbery and/or theft. Balances or documents discrepancies according to departmental policies and procedures. Maintains work logs as necessary.
• Phone Handling: Answers telephone, receives, processes and relays messages with complete discretion in matters of patient confidentiality. Tries to assist when required. Tries to triage to the appropriate resource. Stays on the line until the extension is answered to confidentially announce the caller.
• Transactions Concerning Members/Medications: Records information consistently with regional policies and procedures to ensure the accurate sale of all prescriptions to the correct patient. Documents and follows through on all information concerning a drug dispensing irregularity in accordance with established policies and procedures. Participates in departmental quality assurance activities.
• Managing Stock, Supplies and Work Area: Maintains work and waiting areas in a neat and orderly manner. Unpacks and stores supplies, verifies items received against invoices, and stores perishables such as antibiotics in refrigerators per policies and procedures. Reports all discrepancies to the appropriate person in accordance with established policies and procedures.
• Prescription Processing and Compounding: Accurately and completely inputs all prescriptions and/or patient data into the system according to policies and procedures. Types labels according to established label standards. Pulls appropriate drug and package size, verifying accuracy (including manufacturer) with the printed label(s). Calculates quantities needed for corresponding sigs and conversions to and from the metric system. Fills prescriptions for scheduled medications. Maintains competency in the accurate running, correction, and interpretation of all routine prescription related system reports.

Benefits

• Supportive and collaborative work environment.
• Professional growth opportunities.
• Electronic medical record systems and integrated technology platforms.
• Opportunities to drive the future of care for all.
• Flexibility and growth opportunities.
• Stable pay and benefits.
• Encouragement to serve the community and achieve a work-life balance.
• Access to a wealth of experience in the health care industry.

Success Profile

• Collaborative
• Compassionate
• Flexible
• Multi-Tasker
• Team Player
• Results Driven

Technician, Pharmacy

The pharmacy technician provides customer-focused services to members in the technical aspects of pharmaceutical care, under the direct supervision of the pharmacist and in collaboration with the healthcare team.