Hybrid IT Support Technician II - Dallas, TX
Dedicated IT · Plano, TX · 1 mo ago
HybridInformation Technology$55k–$65k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, legal, navigation, cookie, application instructions. Must preserve all substantive info.
We need to parse the posting.
First part: "Dedicated IT Dedicated IT is a leading MSP..." That's about company description. Could be "About the role"? Actually "About the role" maybe includes company description and position summary. We'll include an "About the role" section with description of company and role summary.
Then we have "Position Summary Location: Las Vegas, NV Schedule: Hybrid schedule, up to 2 days onsite at client office, other days from home Salary: $55,000 - $65,000". So we have location, schedule, salary. We'll need sections for Pay and Schedule if they have specific content. Pay: salary range given. Schedule: hybrid schedule details.
We also have "As a Support Technician II..." description of role. Could be part of About the role.
Then "We Are Looking for Candidates That Embody Our Core Values:" with list of values. Could be under Skills? Or maybe under Requirements? The core values are more like behavioral competencies; could be under Skills or Requirements. We'll treat as Skills.
Then "Key Responsibilities for Support Technician - Level 2" list of responsibilities. That's Responsibilities.
Then "Technical Requirements:" list of technical requirements. That's Requirements (or Qualifications). Then "Education & Experience Qualifications" list. That's Qualifications.
Then "Perks & Benefits" list. That's Benefits.
Also note physical requirements: "This role periodically requires onsite fieldwork involving physical activity..." That could be part of Requirements or Qualifications? It's a requirement. We'll include under Requirements maybe as a bullet.
We must not create sections with filler like "commensurate with experience". We have actual content for Pay, Schedule, Benefits.
We must not include duplicated lines. Also remove application instructions like "Thanks for your interest..." and EEO etc.
We must not include navigation links like LinkedIn, Glassdoor? Those are in the company description part: "If you would like to know more about Dedicated IT, click the links below: ..." That's navigation/application instruction? It's basically a link to know more; could be considered boilerplate. We should remove that.
We must preserve all substantive information: company description, role summary, location, schedule, salary, responsibilities, technical requirements, education/experience qualifications, core values (skills), benefits, physical requirements.
Now structure:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings only. So we should not create other headings like Location. So we need to embed location somewhere else, maybe in About the role or Schedule? Since Schedule heading is for schedule details, location could go in About the role paragraph.
Thus About the role paragraph will include location: Las Vegas, NV.
Now Pay section:
.
Now Requirements: from "Technical Requirements:" list.
Let's extract:
- Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
- O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
- Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
- Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
- Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
- EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
- End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
- Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
- Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.
Also physical requirements: "This role periodically requires onsite fieldwork involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position."
We can include these as bullets under Requirements as well.
Now Qualifications: from "Education & Experience Qualifications":
- Minimum Education: High School Diploma or GED required.
- Experience: 2-3 years in a helpdesk or similar advanced technical role, required.
- Prior experience in a Managed Service Provider (MSP), required.
- Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
- Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
We'll put as
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, legal, navigation, cookie, application instructions. Must preserve all substantive info.
We need to parse the posting.
First part: "Dedicated IT Dedicated IT is a leading MSP..." That's about company description. Could be "About the role"? Actually "About the role" maybe includes company description and position summary. We'll include an "About the role" section with description of company and role summary.
Then we have "Position Summary Location: Las Vegas, NV Schedule: Hybrid schedule, up to 2 days onsite at client office, other days from home Salary: $55,000 - $65,000". So we have location, schedule, salary. We'll need sections for Pay and Schedule if they have specific content. Pay: salary range given. Schedule: hybrid schedule details.
We also have "As a Support Technician II..." description of role. Could be part of About the role.
Then "We Are Looking for Candidates That Embody Our Core Values:" with list of values. Could be under Skills? Or maybe under Requirements? The core values are more like behavioral competencies; could be under Skills or Requirements. We'll treat as Skills.
Then "Key Responsibilities for Support Technician - Level 2" list of responsibilities. That's Responsibilities.
Then "Technical Requirements:" list of technical requirements. That's Requirements (or Qualifications). Then "Education & Experience Qualifications" list. That's Qualifications.
Then "Perks & Benefits" list. That's Benefits.
Also note physical requirements: "This role periodically requires onsite fieldwork involving physical activity..." That could be part of Requirements or Qualifications? It's a requirement. We'll include under Requirements maybe as a bullet.
We must not create sections with filler like "commensurate with experience". We have actual content for Pay, Schedule, Benefits.
We must not include duplicated lines. Also remove application instructions like "Thanks for your interest..." and EEO etc.
We must not include navigation links like LinkedIn, Glassdoor? Those are in the company description part: "If you would like to know more about Dedicated IT, click the links below: ..." That's navigation/application instruction? It's basically a link to know more; could be considered boilerplate. We should remove that.
We must preserve all substantive information: company description, role summary, location, schedule, salary, responsibilities, technical requirements, education/experience qualifications, core values (skills), benefits, physical requirements.
Now structure:
About the role
Dedicated IT is a leading MSP with a niche focus on healthcare, named #33 on CRN’s 2022 Fast Growth 150 List. The company offers a people‑centric culture, career planning, advancement opportunities, education/certification reimbursement, work/life balance, and great benefits. As a Support Technician II, you’ll work in the Service Desk helping healthcare clients manage technology, respond to day‑to‑day needs, gain hands‑on experience with various systems, and deliver exceptional support while developing technical skills.
Maybe also include location? But location is separate. We could include location in About the role? But we have Schedule and Pay sections separate. Location could be part of About the role or maybe we could add a separate section? Not in list. The instruction only gives specific headings; we can add other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings only. So we should not create other headings like Location. So we need to embed location somewhere else, maybe in About the role or Schedule? Since Schedule heading is for schedule details, location could go in About the role paragraph.
Thus About the role paragraph will include location: Las Vegas, NV.
Now Pay section: Pay
Salary range: $55,000 - $65,000.
Schedule section:Schedule
Hybrid schedule: up to 2 days onsite at client office, remaining days remote.
Responsibilities:Responsibilities
- ... each bullet.
- .
Now Skills: from core values list and maybe also from technical requirements? But we already used technical requirements under Requirements. Core values: Collaborate, Own, Dedicated, Empathize. Also maybe "People-Focused Culture" etc. We'll list them as skills.
Thus Skills section:
- Collaboration – leave ego at the door, work as a team.
- Ownership – take extreme ownership, go above and beyond.
- Dedication – model reliability and responsibility.
- Empathy – see things from others’ perspectives, active listening.
Skills
- .
Now ensure we didn't include any boilerplate like EEO, navigation, application instructions, etc.
We must not repeat job title as heading. We didn't.
We must not include Job ID/requisition numbers.
Now output only HTML fragment.
Let's craft.
Check for any duplicated lines: we have not duplicated.
Make sure to close tags properly.
We'll produce:
About the role
...
Responsibilities
- ...
Requirements
- ...
Qualifications
- ...
Skills
- ...
Benefits
- ...
Pay
...
Schedule
...
Order: maybe About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. That's fine. Now write content. Let's write About the role paragraph: "Dedicated IT is a leading managed service provider with a niche focus on healthcare, recognized as #33 on CRN’s 2022 Fast Growth 150 List. The company promotes a people‑centric culture that emphasizes career planning, advancement opportunities, education/certification reimbursement, work/life balance, and great benefits. As a Support Technician II based in Las Vegas, NV, you’ll work in the Service Desk helping healthcare clients manage their technology, respond to day‑to‑day needs, gain hands‑on experience with a variety of systems, and deliver exceptional support while continually developing your technical skills." Now Responsibilities list as above. Now Requirements list: include technical requirements bullets plus physical activity bullets. Let's list them: - Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users. - O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity. - Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach. - Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity. - Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more. - EMR/EHR Vendor Coordination: Serve as a