Hybrid Intake Specialist (Summit & Stark County)

About the role

You have a place at OhioGuidestone, the state's leader in behavioral health. OhioGuidestone serves around 26,000 Ohioans each year through telehealth and in-person prevention services, as well as mental health and substance use treatment. We focus on the needs of the whole person and empower them to take steps towards a healthier future.

Essential Functions

• Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics.
• Answer incoming calls to receive referrals or route the call to the appropriate personnel or department to respond to the matter.
• Ensure clients are oriented to the agency in an empathetic, professional and efficient manner while complying with all state and federal regulations.
• Facilitate referrals and linkages to appropriate external and internal services and providers and coordinate care, as needed, for the curation of client treatment.
• Ensure effective communication to potential clients and/or referral sources regarding OhioGuidestone programs and services.
• Confirm insurance information for individuals seeking services with OhioGuidestone.
• Manage the documentation requirements of the intake process within the required time frames and ensuring that all aspects of intake documentation meet or exceed state and federal regulations.
• Maintain confidentiality as required by state and federal regulations.
• Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Qualifications

• Mission-driven; strong desire to make an impact
• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Able to customarily and regularly exercise discretion and good professional judgment
• Flexible; occasionally may have to work beyond regular business hours with or without notice to meet the needs of clients
• Able to handle multiple priorities with strict attention to detail and perform work independently
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance
• Successfully meet pre-employment drug screen, physical exam and pre-employment background requirements

Benefits

• Clear career ladder for development path in various roles
• Competitive medical benefits including options for employee, family or employee + children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards