Intake Specialist I (Hybrid / Denver, CO)

Position Overview

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Possibly provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meets monthly performance metrics consisting of starting patients on Care and call handling

Every Day You Will

Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization
Maintain detailed patient, caregiver, and external stakeholders' case notes
Focus on the growth of FreedomCare population by enrolling each case with interest
Adhere to HIPAA guidelines

Our Ideal Candidate Will Possess

• Experience in managing a high volume of inbound and outbound calls
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to articulate case statuses through detailed notes on salesforce
• Ability to resolve issues over the telephone with eager clients comfortably
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues

Nice-to-Haves

• 2+ years of relevant experience in a similar position is preferred
• Bilingual in Spanish, or other languages desired
• Salesforce proficiency

Why Work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience.
We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

At FreedomCare

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, base pay is one part of our total compensation package and is determined within a range.

This provides our employees with the opportunity to professionally grow and develop within a role.
Career progression is dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range

$20—$23 USD