Intake Specialist - Multiple Offices (Hybrid)

Responsibilities

• Safeguard firm revenue by identifying inconsistencies, assessing risk, and escalating irregularities that may impact billing accuracy or compliance.
• Apply comprehensive knowledge of law firm financial operations—including billing, e-billing, collections, accruals, conflicts, and compensation—to ensure client and matter setup aligns with revenue recognition standards and firm policies.
• Lead onboarding and offboarding processes for attorneys with a focus on preserving revenue continuity and ensuring compliant setup of portable business.
• Perform quality control on high-volume client and matter intake (250+ daily) to ensure adherence to billing agreements, rate structures, EPLI requirements, attorney splits, and client guidelines, minimizing revenue leakage.
• Review engagement letters, outside counsel guidelines, and billing instructions to ensure precise system configuration that supports accurate billing and revenue capture.
• Oversee international matter setup within Swiss Verein structures to ensure appropriate allocation of referral credits and compliance with global billing requirements.
• Manage and maintain attorney splits throughout the year, ensuring accurate revenue allocation in alignment with firm origination and compensation policies.
• Monitor multiple high-volume workflows, ensuring all intake and maintenance tasks are completed within established SLAs to support timely billing and cash flow.
• Generate and analyze ad hoc reports to provide insight into revenue trends, discrepancies, and operational performance.
• Maintain ongoing matter data integrity by updating rates, billing arrangements, and other key attributes to ensure accurate invoicing and revenue recognition.
• Deliver clear, responsive, and solutions-oriented communication to attorneys and staff, reinforcing a client service approach rooted in financial accuracy and accountability.
• Administer Elite system setup and maintenance for timekeepers, ensuring data accuracy that directly supports billing precision and revenue reporting.

Qualifications

• Demonstrated expertise with 3E, Intapp, Financial Center, NetDocs or other business intake software.
• Demonstrated proficiency with Microsoft Outlook, Excel, and Word.

About the role

Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,900 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years. Littler’s unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues—building better solutions for clients’ toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quo—delivering bold, groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow.

Benefits

We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program. For more information about our benefits visit: www.littler.com/benefits

Pay

Pursuant to Cleveland, OH regulation, the hourly range for this position is $28.84 to $38.46, contingent on relevant experience and education.

Schedule

This position can be resident in Dallas, TX; Cleveland, OH; Portland, OR; Phoenix, AZ; or Kansas City, MO.