Hybrid Guest Relations Coordinator
Hyatt Vacation Ownership · San Antonio, TX · 3 wk ago
ManagementFull-time
What's in it for you?
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- A positive work environment
What will you do?
- Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone and/or in person.
- EFFECTIVELY communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations.
- Provide effective problem resolution techniques if applicable.
What are the requirements?
- Enjoy talking with guests by phone and/or in person
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays