Guest Relations Coordinator

Job Summary

The Athenaeum is a beautiful and exciting place to work on the Caltech campus. It offers a private club/country club environment and an upscale Hotel. For more information, visit The Athenaeum’s website.

Responsibilities

• Answer phones; make reservations for the hotel, dining room, and tennis courts.
• Check in and check out guests.
• Answer member inquiries regarding payments and other questions pertaining to The Athenaeum.
• Enter hotel and dining reservations in the respective reservations systems.
• Maintain room availability records, members, and guests' personal accounts via automated reservation system.
• Process and post member and guest charges and collect payments upon check-out.
• Research member account numbers to reconcile guest folio charges and billing issues.
• Record dining reservations received via phone, email, or at the front desk from members and guests.
• Market and promote special events at The Athenaeum to members and guests whenever opportunities occur, both over the phone and in person.
• Handle all telephone calls received on The Athenaeum’s trunk line, including routing calls to members, guests, or staff as required.
• Receive and/or deliver messages, mail, or parcels to members, guests, or staff, as necessary.

Basic Qualifications

• A minimum of 2 years of experience in the service or hospitality industry.
• Basic computer skills including MS Word, Excel, and POS data systems with accurate typing and 10 key.
• Excellent oral and written communications skills and experience providing high-level customer service in a professional manner.
• Ability to work under limited supervision and perform multiple assignments in a dynamic workplace environment.
• Basic accounting skills.

Preferred Qualifications

• Hotel or private club experience is preferred.
• Experience with hotel industry software is a plus.