Hybrid Call Center Support

About the role

If you’re someone who enjoys helping others, solving problems, and growing your skills every day, this is your opportunity to build a career with purpose. We’re looking for Member Support Representatives to join our dynamic, 24/7 contact center—where every interaction matters and our members always come first.

Responsibilities

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand guidance.
• Navigate multiple systems effortlessly while staying fully present in each conversation.
• Assist members with a wide range of needs, including accounts, cards, loans, savings, and retirement planning.
• Identify opportunities to offer the right solutions, helping members achieve their goals and building lasting relationships.

What sets you up for success

• Strong communication skills and a genuine passion for helping people.
• Ability to adapt in a fast-paced environment where every interaction is unique.
• Curiosity and a growth mindset—no prior experience needed; we provide the training and support you need to succeed.

Pay

The pay range for this position is $19.50 – $19.50/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a hybrid position in Winchester, VA.