Hybrid Call Center
About the role
Join a dynamic, 24/7 contact center where you'll help members with their financial needs while delivering exceptional customer service. As a Member Service Representative, you'll be the trusted first point of contact for members, providing solutions, answering questions, and creating positive experiences with every interaction. This is a Contract to Hire position based out of Winchester, VA, with a hybrid workplace arrangement.
Responsibilities
- Assist members with questions related to checking accounts, savings accounts, loans, credit cards, IRAs, and other financial products.
- Handle inbound and outbound calls in a high-volume contact center environment.
- Process account transactions accurately and efficiently.
- Use multiple systems and tools to research information and resolve member inquiries.
- Identify opportunities to recommend products and services that meet members' financial goals.
- Build strong relationships through active listening, problem-solving, and excellent communication.
Requirements
- Strong customer service skills and a passion for helping others.
- Comfortable working in a structured, fast-paced call center environment.
- Ability to multitask and navigate multiple computer systems.
- Strong attention to detail and data entry accuracy.
- Excellent communication and problem-solving skills.
Skills
- Customer Service
- Call Center
- Inbound & Outbound Calls
- Data Entry
- Problem Solving
- Communication Skills
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Entry-level opportunity with career growth potential
- Gain valuable financial services experience
- Develop customer service, communication, and problem-solving skills
- Work in a team-oriented and supportive environment
- Opportunity to make a meaningful impact on members' financial well-being
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Pay
The pay range for this position is $21.50 - $21.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.