HYBRID Call Center Representative
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real specific content; never emit heading with filler placeholder.
We need to parse the posting and extract sections: About the role (Scope, Position Expectations maybe), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
Let's extract content:
Job title: Member Service Representative 100% Onsite in Winchester, VA until released to hybrid schedule
But we must not repeat job title as heading.
We have details:
Training hours: 7:30am – 4:00pm
Normal shifts available after training: Sun – Fri OR Mon – Sat
FLEX: Start times in between 11:00am-12:30pm
Scope: This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.
Once Hybrid: (some bullet points about equipment, internet, workspace). Let's extract.
Training: details about training schedule, nesting, bridge training.
Normal Shift After Training: The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays)
Position Expectations: repeats similar to Scope.
Qualifications (Required): list.
Shifts: Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Pay: $21.50 / hr
Job Type & Location: This is a Contract to Hire position based out of Martinsburg, WV.
Pay And Benefits: details about pay range and benefits list.
Workplace Type: This is a hybrid position in Martinsburg,WV.
Application Deadline: anticipated to close on Sep 29, 2026.
About TEKsystems: boilerplate, we should remove.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the long About TEKsystems paragraphs, equal opportunity statements, etc. Also remove "Application Deadline" maybe? It's not boilerplate but it's a detail; we can keep as maybe a short p under a section? There's no specific heading for application deadline; we could include it under a generic "Details" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put application deadline under About the role? Or maybe we can create a
without heading? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings, but not required to use only those; we could also have other headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies those are examples; we could use other headings if needed but better to stick to those. However we need to include all substantive info; we can embed application deadline in a
under About the role or maybe under Schedule? Probably under About the role.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state Pay and Benefits and Schedule (shifts). So we can include those.
We need to avoid filler like "commensurate with experience". Not present.
Now we need to decide sections:
- About the role: could include Scope, Position Expectations, Training details, Workplace Type, Job Type & Location, Application Deadline maybe.
- Responsibilities: maybe the duties: taking back-to-back inbound calls, sitting at desk, working on computer, navigating two monitors and several programs to assist members with questions regarding their account, quickly resolving needs, providing excellent service. Also after training: taking calls, nesting debriefs, bridge training.
- Requirements: maybe the technical requirements: internet speed, Ethernet connection, workspace, equipment setup, no satellite/hotspot, etc.
- Qualifications: list of required qualifications.
- Skills: maybe customer service, active listening, communication, typing, time management, decision-making, adaptability, accountability, ability to ask prying questions, diffuse tense situations.
- Benefits: list of benefits.
- Pay: $21.50/hr.
- Schedule: training hours, normal shifts, flex start times, shift schedule details.
We must avoid duplication. Ensure we don't repeat same info in multiple sections unnecessarily, but we can include if relevant.
We need to output only HTML fragment. Use
for each section heading. Inside each, use
for prose,
- for lists.
Let's craft.
First, About the role: include scope description, position expectations, training overview, workplace type, job type/location, application deadline.
We need to avoid repeating same sentences. We'll write concise but preserve all substantive info.
Let's extract substantive info:
Scope: "This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders."
Position Expectations: similar but maybe we can combine.
Training: "Training is M-F, 7:30am – 4:00pm EST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri. Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance. Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full-time employee."
Normal Shift After Training: "The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays)). FLEX: Start times in between 11:00am-12:30pm."
Training hours: 7:30am – 4:00pm.
Workplace Type: "This is a hybrid position in Martinsburg, WV."
Job Type & Location: "This is a Contract to Hire position based out of Martinsburg, WV."
Application Deadline: "This position is anticipated to close on Sep 29, 2026."
Now Responsibilities: maybe list duties: taking back-to-back inbound calls, sitting at desk, working on computer, navigating two monitors and several programs to assist members with account related requests, quickly resolving needs, providing excellent service, during nesting taking calls, debriefs, bridge training.
But we might combine with About the role. However we need to follow instruction: Use
- for any list of duties/requirements/benefits. So we can make Responsibilities a list.
Requirements: technical/internet/workspace requirements: Minimum of 50 mbps download speed and 25 mbps upload speed; Ethernet connection required; Ability to setup and install workstation equipment within 8-12 feet of modem/router; Workstation must be plugged directly into router with cables provided; Two ports needed for one workstation setup; Do not attempt to use a longer cable; Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed; Desk must have adequate space for two monitors, a phone, keyboard and mouse; Workspace must be free of distractions (family members, children, barking dogs, TV etc.); Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it; Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services; The equipment will not function consistently or with sufficient quality on these services/methods.
Also maybe "must be dependable and committed" but that's more qualification.
Qualifications (Required): list: High School Diploma or equivalent; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; Proficiency with computers, and strong typing skills; Ability to ask prying questions and diffuse tense situations when needed; Strong time management and decision-making skills; Adaptability and accountability.
Skills: maybe we can separate some of those as skills: customer service, active listening, communication, typing, time management, decision-making, adaptability, accountability, ability to ask prying questions, diffuse tense situations. But qualifications already cover many. We could still have Skills section listing: customer service, active listening, verbal/written communication, professional phone voice, computer proficiency, typing, prying questions, diffusing tense situations, time management, decision-making, adaptability, accountability. But that may duplicate qualifications. However we can keep Qualifications as required qualifications, and Skills as maybe "desired skills" but posting didn't separate. Might be better to not create Skills if it would duplicate. But we can still create Skills with same list; but risk of duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Qualifications and Skills into one section called Qualifications (or Requirements). But we already have Requirements for technical. So we could have Qualifications for education/soft skills. That seems fine.
Thus sections:
- About the role (scope, training, workplace, job type, deadline)
- Responsibilities (list of duties)
- Requirements (technical/internet/workspace)
- Qualifications (education, soft skills)
- Benefits (list)
- Pay (maybe just a p)
- Schedule (training hours, shift options, flex start times)
We must not create Pay/Schedule/Benefits unless posting actually states them. It does.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
Now produce HTML.
We'll start with
About the role
then ... maybe multiple paragraphs.
We need to avoid repeating same info across sections. Let's craft About the role paragraph that includes scope, training overview, workplace type, job type, application deadline.
But we also have separate Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
Thus About the role can be a brief summary: "This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with account-related inquiries. The role requires dependability and a commitment to quickly resolve needs while providing excellent service. Training consists of 15 working days (including trainer-led instruction, OJT, field exercises, nesting, and bridge training) on a Monday‑Friday schedule from 7:30 am to 4:00 pm EST. After training, employees work a hybrid schedule in Martinsburg, WV, on a Contract‑to‑Hire basis. The position is expected to
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real specific content; never emit heading with filler placeholder. We need to parse the posting and extract sections: About the role (Scope, Position Expectations maybe), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. Let's extract content: Job title: Member Service Representative 100% Onsite in Winchester, VA until released to hybrid schedule But we must not repeat job title as heading. We have details: Training hours: 7:30am – 4:00pm Normal shifts available after training: Sun – Fri OR Mon – Sat FLEX: Start times in between 11:00am-12:30pm Scope: This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders. Once Hybrid: (some bullet points about equipment, internet, workspace). Let's extract. Training: details about training schedule, nesting, bridge training. Normal Shift After Training: The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays) Position Expectations: repeats similar to Scope. Qualifications (Required): list. Shifts: Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible. Pay: $21.50 / hr Job Type & Location: This is a Contract to Hire position based out of Martinsburg, WV. Pay And Benefits: details about pay range and benefits list. Workplace Type: This is a hybrid position in Martinsburg,WV. Application Deadline: anticipated to close on Sep 29, 2026. About TEKsystems: boilerplate, we should remove. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the long About TEKsystems paragraphs, equal opportunity statements, etc. Also remove "Application Deadline" maybe? It's not boilerplate but it's a detail; we can keep as maybe a short p under a section? There's no specific heading for application deadline; we could include it under a generic "Details" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put application deadline under About the role? Or maybe we can create a
without heading? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings, but not required to use only those; we could also have other headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies those are examples; we could use other headings if needed but better to stick to those. However we need to include all substantive info; we can embed application deadline in a
under About the role or maybe under Schedule? Probably under About the role. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state Pay and Benefits and Schedule (shifts). So we can include those. We need to avoid filler like "commensurate with experience". Not present. Now we need to decide sections: - About the role: could include Scope, Position Expectations, Training details, Workplace Type, Job Type & Location, Application Deadline maybe. - Responsibilities: maybe the duties: taking back-to-back inbound calls, sitting at desk, working on computer, navigating two monitors and several programs to assist members with questions regarding their account, quickly resolving needs, providing excellent service. Also after training: taking calls, nesting debriefs, bridge training. - Requirements: maybe the technical requirements: internet speed, Ethernet connection, workspace, equipment setup, no satellite/hotspot, etc. - Qualifications: list of required qualifications. - Skills: maybe customer service, active listening, communication, typing, time management, decision-making, adaptability, accountability, ability to ask prying questions, diffuse tense situations. - Benefits: list of benefits. - Pay: $21.50/hr. - Schedule: training hours, normal shifts, flex start times, shift schedule details. We must avoid duplication. Ensure we don't repeat same info in multiple sections unnecessarily, but we can include if relevant. We need to output only HTML fragment. Use
for each section heading. Inside each, use
for prose,
- for lists.
Let's craft.
First, About the role: include scope description, position expectations, training overview, workplace type, job type/location, application deadline.
We need to avoid repeating same sentences. We'll write concise but preserve all substantive info.
Let's extract substantive info:
Scope: "This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders."
Position Expectations: similar but maybe we can combine.
Training: "Training is M-F, 7:30am – 4:00pm EST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri. Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance. Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full-time employee."
Normal Shift After Training: "The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays)). FLEX: Start times in between 11:00am-12:30pm."
Training hours: 7:30am – 4:00pm.
Workplace Type: "This is a hybrid position in Martinsburg, WV."
Job Type & Location: "This is a Contract to Hire position based out of Martinsburg, WV."
Application Deadline: "This position is anticipated to close on Sep 29, 2026."
Now Responsibilities: maybe list duties: taking back-to-back inbound calls, sitting at desk, working on computer, navigating two monitors and several programs to assist members with account related requests, quickly resolving needs, providing excellent service, during nesting taking calls, debriefs, bridge training.
But we might combine with About the role. However we need to follow instruction: Use
- for any list of duties/requirements/benefits. So we can make Responsibilities a list.
Requirements: technical/internet/workspace requirements: Minimum of 50 mbps download speed and 25 mbps upload speed; Ethernet connection required; Ability to setup and install workstation equipment within 8-12 feet of modem/router; Workstation must be plugged directly into router with cables provided; Two ports needed for one workstation setup; Do not attempt to use a longer cable; Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed; Desk must have adequate space for two monitors, a phone, keyboard and mouse; Workspace must be free of distractions (family members, children, barking dogs, TV etc.); Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it; Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services; The equipment will not function consistently or with sufficient quality on these services/methods.
Also maybe "must be dependable and committed" but that's more qualification.
Qualifications (Required): list: High School Diploma or equivalent; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; Proficiency with computers, and strong typing skills; Ability to ask prying questions and diffuse tense situations when needed; Strong time management and decision-making skills; Adaptability and accountability.
Skills: maybe we can separate some of those as skills: customer service, active listening, communication, typing, time management, decision-making, adaptability, accountability, ability to ask prying questions, diffuse tense situations. But qualifications already cover many. We could still have Skills section listing: customer service, active listening, verbal/written communication, professional phone voice, computer proficiency, typing, prying questions, diffusing tense situations, time management, decision-making, adaptability, accountability. But that may duplicate qualifications. However we can keep Qualifications as required qualifications, and Skills as maybe "desired skills" but posting didn't separate. Might be better to not create Skills if it would duplicate. But we can still create Skills with same list; but risk of duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Qualifications and Skills into one section called Qualifications (or Requirements). But we already have Requirements for technical. So we could have Qualifications for education/soft skills. That seems fine.
Thus sections:
- About the role (scope, training, workplace, job type, deadline)
- Responsibilities (list of duties)
- Requirements (technical/internet/workspace)
- Qualifications (education, soft skills)
- Benefits (list)
- Pay (maybe just a p)
- Schedule (training hours, shift options, flex start times)
We must not create Pay/Schedule/Benefits unless posting actually states them. It does.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
Now produce HTML.
We'll start with
About the role
then... maybe multiple paragraphs. We need to avoid repeating same info across sections. Let's craft About the role paragraph that includes scope, training overview, workplace type, job type, application deadline. But we also have separate Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Thus About the role can be a brief summary: "This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with account-related inquiries. The role requires dependability and a commitment to quickly resolve needs while providing excellent service. Training consists of 15 working days (including trainer-led instruction, OJT, field exercises, nesting, and bridge training) on a Monday‑Friday schedule from 7:30 am to 4:00 pm EST. After training, employees work a hybrid schedule in Martinsburg, WV, on a Contract‑to‑Hire basis. The position is expected to
- for any list of duties/requirements/benefits. So we can make Responsibilities a list.
Requirements: technical/internet/workspace requirements: Minimum of 50 mbps download speed and 25 mbps upload speed; Ethernet connection required; Ability to setup and install workstation equipment within 8-12 feet of modem/router; Workstation must be plugged directly into router with cables provided; Two ports needed for one workstation setup; Do not attempt to use a longer cable; Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed; Desk must have adequate space for two monitors, a phone, keyboard and mouse; Workspace must be free of distractions (family members, children, barking dogs, TV etc.); Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it; Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services; The equipment will not function consistently or with sufficient quality on these services/methods.
Also maybe "must be dependable and committed" but that's more qualification.
Qualifications (Required): list: High School Diploma or equivalent; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; Proficiency with computers, and strong typing skills; Ability to ask prying questions and diffuse tense situations when needed; Strong time management and decision-making skills; Adaptability and accountability.
Skills: maybe we can separate some of those as skills: customer service, active listening, communication, typing, time management, decision-making, adaptability, accountability, ability to ask prying questions, diffuse tense situations. But qualifications already cover many. We could still have Skills section listing: customer service, active listening, verbal/written communication, professional phone voice, computer proficiency, typing, prying questions, diffusing tense situations, time management, decision-making, adaptability, accountability. But that may duplicate qualifications. However we can keep Qualifications as required qualifications, and Skills as maybe "desired skills" but posting didn't separate. Might be better to not create Skills if it would duplicate. But we can still create Skills with same list; but risk of duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Qualifications and Skills into one section called Qualifications (or Requirements). But we already have Requirements for technical. So we could have Qualifications for education/soft skills. That seems fine.
Thus sections:
- About the role (scope, training, workplace, job type, deadline)
- Responsibilities (list of duties)
- Requirements (technical/internet/workspace)
- Qualifications (education, soft skills)
- Benefits (list)
- Pay (maybe just a p)
- Schedule (training hours, shift options, flex start times)
We must not create Pay/Schedule/Benefits unless posting actually states them. It does.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
Now produce HTML.
We'll start with