HVAC Warranty Claims Coordinator

Committments

The HVAC Warranty Claims Coordinator will manage end-to-end warranty claim activities, ensuring accuracy, compliance, and timely resolution across multiple vendor programs. This role requires strong organization, communication, and problem-solving skills to support customers and internal stakeholders effectively.

Accountabilities

• Manage end-to-end warranty claim activities, ensuring accuracy, compliance, and timely resolution across multiple vendor programs.
• Process customer credit memos and vendor-related debits accurately within internal systems.
• Monitor daily and monthly claim submission goals to ensure operational targets are achieved.
• Research, investigate, and resolve claim discrepancies, rejected submissions, and payment-related issues.
• Maintain detailed tracking records for approved, denied, and pending warranty claims.
• Communicate regularly with internal branch teams, customers, and vendors to provide updates and resolve concerns.
• Aid with customer and branch support related to warranty part returns and claim documentation.
• Reconcile vendor payments, customer credits, and outstanding discrepancies.
• Participate in team meetings, audits, special projects, and process improvement initiatives.
• Provide additional support during peak periods, including overtime when required.

Requirements

• Strong administrative capabilities, attention to detail, and the ability to manage multiple warranty processes independently.
• Experience working with customers, vendors, or operational workflows is highly valuable.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Excellent written and verbal communication skills with the ability to interact professionally with customers, vendors, and internal teams.
• Ability to manage multiple vendor requirements, procedures, and standard operating processes.
• Strong organizational skills with attention to documentation and record accuracy.
• Comfortable working independently while collaborating effectively within a remote team environment.
• Proactive, flexible, and solution-oriented approach to handling operational challenges.
• Ability to prioritize tasks and meet deadlines in a fast-paced setting.

Benefits

• Competitive hourly compensation range of approximately $15.00-$25.39, depending on qualifications, experience, and location.
• Fully remote work opportunity available anywhere in the United States.
• Medical, dental, and vision insurance coverage.
• Life insurance and disability insurance benefits.
• 401(k) plan with company contribution.
• Paid time off and work-life balance support.
• Mental health resources and employee assistance programs.
• Paid parental leave and family support benefits.
• Employee discounts and community involvement opportunities.
• Collaborative workplace culture focused on employee well-being and professional growth.