HVAC Warranty Claims Coordinator

Job Responsibilities

• Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
• Issuing customer credit memos in Trilogie
• Issuing debits as needed
• Achieve the required submission goal daily/monthly
• Researching/resolving any claim related issues
• Daily communication with internal branch associates, external customers, and vendors
• Detailed tracking of approved and denied claims
• Assisting branches/customers with part returns
• Reconciliation of vendor payments, customer credits, discrepancies
• Participate in group Teams calls periodically
• Participate in Bi-Annual audit reconciliations
• Aid on special projects
• Work overtime as needed during peak season

Qualifications

• Ability to perform repetitive tasks with a high degree of accuracy
• Solid computer skills including MS Office
• Excellent interpersonal & communication skills
• Must be able to handle multiple vendor lines and their requirements and follow SOP’s
• Comfortable dealing with internal associates, external customers, and vendors
• Must be able to work independently

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay

The estimated pay range for this position is $15.00 - $25.39 per hour. The specific rate will depend on a candidate's qualifications and prior experience.