HVAC Technical Service Manager - Stevens Equipment Supply

About the role

Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies seeking a professional, skilled individual for the Technical Service Manager position based out of the Phoenix, AZ branches. The TSM supports internal and external customers who install/repair and maintain heating and air‑conditioning systems, including conducting training, and works directly with service technicians, dispatch personnel, and upper management to ensure customer satisfaction while meeting departmental goals.

Responsibilities

• Provide support for dealers/contractors to resolve technical issues
• Ensure timely communication (phone/text/email) responses with customers
• Conduct product installation and service training; focus on targeted dealers with high failure rates
• Collaborate with the local sales team on new customer conversions to Daikin brands of equipment
• Gather "Voice of the Customer" commentary and provide feedback to Daikin sales/engineering groups
• Monitor for early signs of quality issues through job site visits to address customer complaints
• Provide confirmation that product installations adhere to the installation manual and assess the clarity of the installation manual
• Provide feedback to Corporate on field or building code application changes
• Produce training materials for sessions as needed
• Early Warning System/Proactive Field Intelligence/Technical Support/Reliability Investigation
• Perform additional projects/duties to support ongoing business needs

Requirements

• 5+ years in field service and repair
• High School Diploma or GED equivalent
• HVAC training/certification required
• People Management: No
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel required – up to 30%
• Reports to Manager, Divisional Tech Services
• Legally authorized for employment in the United States; no requirement for employer‑sponsored work authorization now or in the future

Skills

• Formal Product Training – effectively train/educate customers on our products
• Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
• Excellent customer service, relationship management, and interpersonal skills
• Proficiency in MS Outlook, Word, Excel, and PowerPoint
• Excellent communication skills both written and verbal
• High level of attention to detail and problem‑solving skills
• Excellent organizational, time management, and project management skills
• Ability to apply good judgment, strong work ethics, and integrity on the job
• Highly self‑motivated and directed with the ability to work in a fast‑moving environment

Benefits