HVAC Service Technician I

About the role

The HVAC Service Technician I is responsible for troubleshooting, repairing, and maintaining residential heating, ventilation, and air conditioning (HVAC) systems. This includes performing routine maintenance, troubleshooting HVAC issues, diagnosing complex system problems, and providing solutions to ensure customers' systems operate efficiently. Additionally, the role involves selling HVAC replacement systems and performing start-up commissioning on newly installed HVAC units.

Responsibilities

• Troubleshoot and Repair: Diagnose and repair heating, cooling, and ventilation issues in residential HVAC systems, including furnaces, boilers, combi-boilers, air conditioners, heat pumps, and ductless systems.
• Use diagnostic tools, digital multimeters, and other equipment to identify issues and perform accurate and timely repairs.
• Troubleshoot system malfunctions, identify root causes, and recommend solutions to restore comfort in the home.
• Troubleshoot and repair refrigerant leaks, electrical issues, airflow problems, and other system-related issues.
• Maintenance and Service: Perform routine preventive maintenance (PM) tasks on residential HVAC systems, including cleaning coils, changing filters, checking refrigerant levels, inspecting electrical components, and ensuring all system parts are functioning optimally.
• Clean and replace air filters, adjust thermostats, and inspect and lubricate moving parts (e.g., fan motors, blowers) to ensure longevity and efficiency of HVAC units.
• Conduct comprehensive seasonal tune-ups to keep HVAC systems running at peak performance.
• Offer customers tips and best practices to improve energy efficiency and system longevity.
• Sales and System Replacements: Assess the need for HVAC system replacement during service visits and provide detailed replacement estimates.
• Educate homeowners on available options, providing solutions that best meet their needs, preferences, and budget.
• Present and explain product features, benefits, and energy-saving advantages of various replacement systems.
• Collaborate with the sales team to close sales on HVAC system replacements, ensuring customer satisfaction and retention.
• Promote energy-efficient products and services that align with current environmental regulations and standards.
• Customer Service and Communication: Maintain a professional, courteous, and helpful attitude when interacting with customers.
• Clearly explain technical problems and solutions to customers in a way they can understand.
• Ensure customers are fully informed about system conditions, maintenance needs, and replacement options.
• Foster positive relationships with clients, ensuring repeat business and customer loyalty.
• Accurately complete all service documentation, including work orders, invoices, and maintenance records.
• Compliance and Safety: Ensure all work is completed in compliance with local building codes, safety regulations, and manufacturer's guidelines.
• Adhere to company policies regarding safety protocols, including the safe handling of refrigerants and electrical components.
• Ensure all tools and equipment are properly maintained and used according to safety standards.
• Team Collaboration and Development: Collaborate effectively with other technicians, service managers, and the installation team to provide comprehensive service.
• Provide mentorship and guidance to junior technicians as needed.
• Stay up-to-date on the latest industry trends, technologies, and best practices, continuing professional development through training and certifications.
• Perform additional tasks as required.

Requirements

• High school diploma or equivalent.
• EPA Section 608 Certification.
• OSHA 10NATE (North American Technician Excellence) certification or equivalent preferred but not required.
• Valid driver’s license and clean driving record.
• 3+ years of experience as an HVAC Service Technician, with a strong background in troubleshooting, repair, and maintenance of residential HVAC systems.
• Experience with both conventional HVAC systems and more modern systems like ductless mini-splits, heat pumps, smart thermostats, and high efficiency boiler systems.
• Proficiency with HVAC diagnostic tools, digital multimeters, and refrigerant handling.
• Advanced knowledge of HVAC systems, components, and their operation.
• Ability to diagnose and repair complex HVAC issues independently.
• Experience in system start-up commissioning and installation support.
• Familiarity with energy-efficient systems and environmentally friendly refrigerants.
• Ability to assess customer needs and recommend appropriate HVAC solutions.
• Strong communication skills with the ability to explain technical issues to non-technical customers.
• Proficiency in using CRM software to track service calls, sales leads, and customer communications.
• Strong problem-solving and troubleshooting skills.
• Self-motivated with a strong work ethic and excellent time-management skills.
• Reliable and punctual, with a commitment to meeting deadlines and customer satisfaction.

Qualifications

• Proficiency in reading, writing, and communicating in English.

Skills

• Technical troubleshooting and repair skills.
• Customer service and communication skills.
• Problem-solving and analytical skills.
• Knowledge of HVAC systems and components.
• Ability to work independently and as part of a team.
• Effective time management and organization skills.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid training
• 401k Retirement Plan with match
• PTO with accrual schedule
• Paid holiday schedule
• Employee Assistance Program
• Overtime
• Fast growth opportunities!