HVAC Service Technician

What's In It For Me?

Compensation range $Hourly plus commission. Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

What Will I Do?

• Successfully perform routine maintenance on residential heating and air conditioning systems
• Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, and compressors
• Build client relationships by providing outstanding service through strong communication and customer service skills
• Identify opportunities for clients to improve their home comfort systems through product overview
• Complete all tasks in accordance with quality and safety standards
• Increase customer loyalty by maintaining a clean working area
• Engage in conversation with the homeowner to uncover any concern or interests regarding their AC, plumbing or electrical systems
• Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments
• Accurately estimate and invoice repairs and projects
• Document work completed with before and after photos
• Effectively communicate with all internal and external customers
• Maintain good working order of company vehicle
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer
• Demonstrate safe working practices and methods
• Participate in company-provided training opportunities on customer service and the latest industry technologies
• Work with apprentices and entry-level installers to coach and mentor

Do I have What it Takes?

• Minimum 5+ years of experience in residential HVAC service conducting maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues
• Mechanical aptitude
• Working knowledge of city codes
• Integrity and the ability to promote a positive company image
• Ability to perform physically demanding tasks on a daily basis
• Results driven in a high-energy environment
• Detail oriented with good time management skills
• Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device
• Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights
• Maintain well-groomed appearance and keep a clean uniform and work shoes
• Ability to work independently in a timely manner, making sure job is done correctly the first time
• Can crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations