HVAC Service Technician

About the role

The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Service technicians work closely with the dispatcher and their team leader for daily assignments, materials acquisition and weekly scheduling.

Responsibilities

• Establish and maintain a positive relationship with customers, vendors and co-workers through effective oral, written and electronic communication skills via phone, computer, and face to face.
• Perform scheduled and unscheduled preventative maintenance, inspections, site surveys and service requests including repair, replacement and modifications of equipment or systems as needed or requested by customers.
• Communicate with customers, customer service reps/dispatchers, project managers and service managers regarding service call findings and recommendations.

Requirements

• 5+ years’ experience as a HVAC Technician
• Valid drivers’ license
• Computer literacy
• EPA Universal certification
• Excellent customer service skills
• Must be able to work independently and as a team member
• Strong communication and documentation skills

Qualifications

Job stress will range from moderate to extreme, with an average day being moderately stressful.

Skills

• Dynamic work environment focused on customer satisfaction through employee team empowerment

Benefits

• Paid Time Off
• Incredible healthcare benefits with low employee contribution required
• 401(k) Plan with company match
• Company paid holidays
• Company vehicle
• Company cell phone
• Available reimbursement for continuing education and training to invest in the careers of our employees

Pay

N/A

Schedule

N/A