HVAC Service Technician

Position Overview

The HVAC Service Tech ensures the proper operation and performance of customers' heating/air conditioning systems in a residential environment. Identifies, repairs/replaces necessary to maintain equipment and systems; provides necessary information on the proper uses of the equipment; and ensures adequate materials are available and on-hand to perform all necessary service.

Responsibilities

• Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
• Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
• Achieve all first-time fixes, productivity, customer service and other performance goals in a consistent manner.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
• Manages and maintains appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
• Responds to emergency situations for the purpose of resolving immediate safety concerns.
• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.

Job Requirements

• Minimum requirement is a High School Diploma or General Education Degree (GED).
• Strong HVAC Experience in Residential Areas.
• Light Electrical (schematics).
• Universal Certification for recovery and installation of refrigerants.
• Valid Driver’s License.
• Ability to speak, read, and write English in a proficient manner.
• At least 5 years field experience in heating and air conditioning or 2 years educational experience with at least 2 years field technical experience.
• Must be familiar with and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry.
• Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components.

Minimum Physical Requirements

• While performing the duties of this position, the employee is regularly required to listen, talk and hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to low.