HVAC Service Technician

About the role

We are seeking an experienced and motivated HVAC Service Technician to join ECM's growing service team. In this role, you will be responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while delivering an outstanding customer experience at every call.

Responsibilities

• Travel to homes and businesses daily as scheduled
• Troubleshooting the electrical systems in the AC and diagnostic repairs
• Familiar with new equipment, and high-end communicating systems
• Conducting maintenance, and repairs on air conditioning (HVAC) systems
• Diagnose system issues, make recommendations for repairs or replacements, and ensure that all work is completed in compliance with safety and environmental regulations
• Troubleshoot electrical systems and air conditioning units, utilizing schematics and mechanical knowledge
• Provide exceptional customer service while addressing client concerns and inquiries
• Determine customer’s needs and discuss all solutions
• Generate sales on every call
• Inspect current HVAC systems for efficiency and safety
• Conduct performance tests with specialized tools
• Renew maintenance contracts for current customers
• Sell maintenance contracts to new customers
• Maintain accurate inventory of all tolls and HVAC parts
• Troubleshoot current HVAC system issues
• Repair damaged HVAC systems
• Obey company Code of Ethics and Team Rules
• Accurately complete service documentation in ServiceTitan
• Maintain a clean, organized, and fully stocked service vehicle
• Follow all safety protocols, EPA guidelines, and company policies

Qualifications

• Minimum of 3-5 years air conditioning experience required
• Valid Driver’s License
• High School Diploma/GED or equivalent experience
• One-year related experience in the HVAC industry or equivalent combination of education and experience
• Proven ability to complete a service diagnosis and complete minor repairs
• Proven ability to complete a service diagnosis and complete repairs (minor to complex in nature)
• Proven ability to complete CTUs (Customer Technical Upgrades)
• Proven ability to lead setting and assist in corrections/installs when necessary

Preferred Qualifications

• NATE Certification
• Experience with heat pumps, mini-splits, and high-efficiency systems
• Experience using ServiceTitan or similar field service software
• Local experience in the Florida/Space Coast market