HVAC Service Dispatcher/APM - Southern MA

About the Role

Our client is seeking a highly organized Service Dispatcher / Assistant Project Manager to support growing HVAC service and construction operations. This position offers a unique opportunity to combine dispatching, project coordination, estimating support, and customer service while building a long-term career in the HVAC industry.

Responsibilities

• Receive and manage incoming customer service requests.
• Gather troubleshooting information related to HVAC issues, including heating, cooling, leaks, equipment performance, and diagnostics.
• Create and maintain service tickets utilizing construction management and accounting software.
• Dispatch HVAC technicians and coordinate daily service schedules.
• Monitor open work orders, service backlogs, and project progress to ensure timely completion.
• Coordinate equipment, material, and parts procurement with vendors and suppliers.
• Track delivery schedules and maintain visibility of parts lead times.
• Assist with estimating, proposal preparation, and bid support activities.
• Obtain vendor and subcontractor pricing for service and construction projects.
• Perform quantity takeoffs and support project planning efforts.
• Track proposal activity, award status, and project opportunities.
• Communicate effectively with customers, technicians, vendors, subcontractors, and internal leadership teams.
• Support commercial HVAC installation projects valued up to approximately $7 million.

Requirements

• Experience in Commercial and/or Residential HVAC operations required.
• Background in one or more of the following:
  • Service Dispatching
  • Service Coordination
  • Assistant Project Management
  • Project Coordination
  • HVAC Estimating
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience tracking service tickets, project schedules, materials, equipment, and subcontractors.
• Comfortable interacting with customers, field personnel, vendors, and management teams.
• Proficiency with at least one of the following platforms preferred:
  • FOUNDATION
  • Sage
  • Procore
• Ability to work full-time in an office environment.
• Desire to grow into expanded Project Management and Estimating responsibilities.

Pay

Base salary between $80,000 - $120,000, depending on experience and qualifications.

Benefits

• 100% employer-paid Blue Cross Blue Shield medical insurance for employees.
• Potential dependent coverage assistance.
• 2 weeks of PTO.
• 5 paid sick days.
• Stable, long-term employment with advancement opportunities.

Our client is a respected mechanical contractor with a strong reputation for delivering high-quality HVAC services and construction projects. Due to continued growth, they are seeking a motivated professional who wants to develop their skills and take on increasing responsibilities within a collaborative, team-oriented environment.