HVAC Service Account Manager (Data Centers)

About the Role

The AGIL Service Account Manager develops new business and grows national data center client relationships across the full service lifecycle, from start-up and commissioning to planned maintenance, repair, and replacement. This role owns account strategy, sales performance, and the overall client relationship, connecting client needs with AGIL Service capabilities across sites and markets. It combines consultative selling with ongoing account management, building relationships at corporate and site levels, securing profitable work, and partnering with service operations to ensure commitments are clear, achievable, and consistently fulfilled.

Responsibilities

• National Business Development and Account Growth:
  • Identify, pursue, and win new data center clients, including hyperscalers, colocation providers, and enterprise operators.
  • Expand relationships within existing accounts.
  • Develop account plans mapping decision makers, site portfolios, project pipelines, operational needs, competitive positions, and growth opportunities across the United States.
  • Sell the full AGIL Service offering, transitioning from project work to recurring service relationships.
  • Develop relationships with manufacturers, sales teams, and partner operating companies to identify opportunities and coordinate client pursuits.
• Solution Development and Commercial Management:
  • Lead discovery meetings, site visits, and proposal presentations, translating client priorities into service scopes and measurable value.
  • Coordinate with estimating, project management, field operations, and technical leaders to validate pricing, labor assumptions, service coverage, and execution capacity.
  • Lead RFP responses, negotiate service agreements, and manage renewals within approval authority.
  • Define scope boundaries, exclusions, client responsibilities, and commercial terms; secure internal reviews and approvals.
  • Maintain accurate CRM records, opportunity stages, sales forecasts, and account plans.
• Client Relationship and Service Stewardship:
  • Serve as the primary commercial relationship owner, maintaining regular contact with executives, procurement teams, facilities leaders, and site stakeholders.
  • Conduct account reviews covering service performance, client feedback, upcoming projects, and maintenance priorities.
  • Coordinate client escalations and ensure follow-through on agreed actions.
• Service Delivery Coordination:
  • Lead sales-to-operations handoffs, documenting scope, pricing assumptions, schedules, and contractual commitments.
  • Monitor client satisfaction, address commercial issues, and identify additional needs.
  • Support documentation of additional work, change orders, and invoice dispute resolution.
  • Coordinate account coverage across markets and partner operating companies.
  • Incorporate client safety, site access, confidentiality, and cybersecurity requirements into proposals and handoffs.

Qualifications

• Demonstrated success in consultative B2B service sales and account management involving HVAC, mechanical systems, or mission-critical facilities.
• Experience developing complex accounts, engaging multiple decision makers, and growing profitable client relationships.
• Working knowledge of data center cooling systems and service distinctions (start-up, commissioning, maintenance, repair, replacement).
• Ability to build credible proposals and collaborate with technical experts.
• Strong communication, presentation, negotiation, and financial skills.
• Proficiency with CRM systems and Microsoft Office.
• Preferred: Data center client relationships, national account experience, OEM collaboration, and a degree in business, engineering, or related field.

Measures of Success

• Profitable bookings and revenue.
• New client acquisition and account expansion.
• Recurring maintenance agreement growth and renewal.
• Client satisfaction and retention.
• Pipeline quality and forecast accuracy.

Travel and Work Environment

Regular national travel is required for client meetings, site visits, and team coordination. Work includes office settings, active construction sites, and operating data centers, with adherence to safety, security, and site access requirements. Schedule flexibility is needed to support clients and teams across time zones.